Wioletta Cygan

Serves as SPOC for group CSD business lines, implementing control frameworks and resolving daily operational issues including cryptocurrency queries. Leads gap identification and coordinates regulatory change redesign efforts, supporting Enhanced Due Diligence for high-risk participants with a team of 3 experts.

Owned compliance oversight for the Funds department, ensuring adherence to legal and regulatory standards and executing EB Funds Compliance & Ethics roadmap and LICA/IRM control re-certifications. Conducted compliance risk assessments (including a fraud risk matrix), managed compliance incidents, and acted as GDPR point of contact coordinating with the GDPR officer.

Provided guidance on complex regulatory queries in Transfer Agent markets with a focus on AML/KYC compliance, coordinating with Compliance, Legal, and Client Services. Improved operational efficiency by developing stakeholder training materials, running cross-department workshops, and delivering structural solutions to embed regulatory requirements.

Led discussions with external units on account opening procedures and requirements, collecting data from transfer agencies and fund management companies to maintain multi-market databases. Streamlined account opening processes aligned to SLAs while reviewing procedures to ensure effectiveness, database consistency, and regulatory compliance.

Ensured compliance with Euroclear Bank policies for investment fund account openings by verifying client information and reviewing documentation against local market regulations. Managed escalations and investigations outside standard processes while coordinating with transfer agencies, fund management companies, and internal teams to support operations.

Analyzed orders across multiple Orbitz brand websites to detect and respond to fraudulent activity, validating transactions with card issuers such as Barclays and Amex. Used specialist systems to uncover international fraud patterns and coordinate voids and refunds for fraudulent transactions, improving detection and investigation effectiveness.

Managed cash operations by ensuring accuracy of client statements, processing cash and cheques, and reconciling daily transactions to resolve anomalies and discrepancies. Ensured payment instructions complied with reconciliation policies, reducing errors through prompt discrepancy resolution.

Completed a professional certificate in International Investment Fund Services via an online program with the Institute of Banking.

Earned a Postgraduate Diploma in HR Management at the University of West London.

Completed an MA degree in Sociology at the Faculty of Social Science, University of Silesia.