Rafael Regor

Led cross-functional technical programs to design and implement API solutions for over 60 external partners, resulting in a 32% reduction in integration timeframes. Leveraged Data Dog API performance metrics, error logs, and usage analytics to identify integration bottlenecks and optimize data flow. Maintained clear API documentation and scope project plans, ensuring security, scalability, and adh

Collaborated with the Product team to design and develop scalable solutions for Fortune 500 companies, resulting in successful integration of over 50 third-party data vendors. Managed up to 15 concurrent project implementations with cross-functional teams, ensuring on-time delivery and exceeding client expectations. Provided technical expertise during the Pre-Sales phase, collaborating with Enterp

Orchestrated cross-functional collaboration between tech, onboarding, and business development teams in an agile environment, resulting in an 18% increase in new merchant sign-ups. Managed the tech department with a focus on improving customer relationships and maintaining partnerships with 6 of the top 10 biggest banks in Canada, resulting in a $4.8M increase in revenue. Developed and implemented

Led the implementation of custom tracking solutions for over 56 new merchants by understanding their pain points, resulting in an average increase of 20% in program performance. Assessed each new merchant's needs and tech requirements to provide custom code for tracking solutions crafted with HTML, Javascript, APIs, Python, and C#. Conducted data analysis on databases using SQL, NoSQL, MongoDB, an

Learned customer service skills with best-in-class practices from a Fortune 100 company renowned for their customer service. Resolved complex guest issues during the busy Christmas season, maintaining a satisfaction rate of 95%. Thrived in a fast-paced, high-pressure environment as both a Park Greeter and Merchantainer, quickly adapting to changing situations while maintaining exceptional customer