raenard joseph reusi

Responsibilities:

-Manage emails, inbox, and listings.
-Handle data entry, research, and document organization.
-Manage CRM systems and lead generation software, and applications.
-Manage integrations.
-Assist with social media management and some administrative tasks.
-Maintain confidentiality and accuracy in all tasks.

Serving as an escalation point for more highly intricate support requests.
Troubleshooting complex software integrations.
Oversight and operation of a cross-functional ticket queue which includes matters that take 1 month or more to resolve.
Assisting with the creation of knowledge base content for internal and external user self-service.
Mastery of the Orum product as well as complicated integrat

Understand and obtain in-depth knowledge about the processing solution and software we’re offering.
Implement and install our software to merchants’ accounting systems (e.g. Quickbooks, etc.).
Train and act as an advisor to our merchants regarding the navigation and procedures available in our processing solutions.
Advise and provide solutions to merchants with the challenges that they’re encounte

Provide technical support for CONGA clients (schedule client meetings via Zoom for troubleshooting).
Manage Salesforce admin tasks for users/clients.
Analyze workflow, data validation, create custom and standard objects.
Create new users, manage profiles/roles, permissions (system, user/profile).
Create reports and manage data, etc.

Service Request ticket support, including technical and customer service, emails and provide support to vendors, properties and property management companies.
Provide support regarding Invoices, Work Orders, Purchase Orders, Billing between vendors and clients.
Technical Support with customer service to vendors, properties and property management companies

Provide service request ticket support including technical and customer service, and support vendors, properties, and property management companies. Assist with invoices, work orders, purchase orders, and billing support across vendors and clients.

Oversee day-to-day customer technical assistance via calls with customer service for QuickBooks (Accounting Software) (Invoices, Purchase orders, Payroll) (Bookkeeping)(Salesforce).
Read, analyze and submit reports to management for strategic decisions.
Doing daily tasks as an SME, helping agents grow and learn about the products and processes as well as providing the best support to help reach

Perform PC/workstation setup/configuration for optimal use and provide immediate support and issue resolution.
Assist in routine server and network diagnostics and perform hardware & software maintenance protocol.
Company development, projects and service-based operations.
Forum & Social media moderation

Set up and configure PCs/workstations for optimal use and provide issue resolution support. Support routine server and network diagnostics and perform hardware/software maintenance while participating in service-based operations and moderating forums/social media.