Rae Jackson-Gray
@raejacksongray
Compassionate customer service professional with a focus on administration.
United KingdomWhat I'm looking for
My name is Rae Jackson-Gray, and I am a dedicated customer service professional with a strong emphasis on administration. Currently, I work at Domestic & General in a sales-focused call center role, but I have realized my true passion lies in administrative and customer service positions that prioritize client care over sales. My calm demeanor and attention to detail allow me to excel in high-pressure environments, ensuring that every customer interaction is handled with care and professionalism.
Previously, I served as a Case Handler at OnHire, where I organized repair and recovery services for individuals involved in non-fault road traffic accidents. My role involved answering client queries, managing complaints, and maintaining relationships with various departments and clients. I also worked as a Complaints Advisor for Vodafone, where I applied empathy and problem-solving skills to resolve escalated complaints effectively. My experience has equipped me with strong communication skills, both over the phone and in writing, and I take pride in my ability to adapt to different customer needs.
Experience
Work history, roles, and key accomplishments
Customer Support Sales
Domestic & General
Nov 2024 - Present (8 months)
Currently working in a call center role with a primary focus on sales. Seeking to transition into administrative and customer service-only roles.
Case Handler
OnHire (Winn Group)
Feb 2024 - Present (1 year 5 months)
Managed repair, recovery, and hire services for individuals involved in non-fault road traffic accidents. Handled client queries via email and phone, performed general administration, and managed complaints.
Complaints Advisor
Sensee/Webhelp
Apr 2022 - Present (3 years 3 months)
Addressed mobile and broadband complaints for Vodafone clients, applying empathy to escalated issues. Managed time effectively during quiet periods and maintained productivity.
Customer Service
BT/EE RPCC
Jan 2021 - Present (4 years 6 months)
Adapted communication skills for phone-based customer service in a work-from-home call center environment. Developed strong self-discipline, time management, and attention to detail.
Customer Service
EE
Aug 2017 - Present (7 years 11 months)
Developed communication skills for both phone and face-to-face customer interactions. Gained experience in time management and attention to detail while assisting customers.
Education
Degrees, certifications, and relevant coursework
Woodkirk Academy
GCSEs, General Studies
Grade: English Language (B), English Literature (C), Maths (C)
Completed secondary education with a focus on core subjects. Achieved a B in English Language and C grades in English Literature and Maths.
Woodkirk Academy Sixth Form
A-Levels, Social Sciences and Applied Science
Grade: Psychology (B), Sociology (B), Applied Science (C)
Pursued advanced studies in social sciences and applied sciences. Achieved B grades in Psychology and Sociology, and a C in Applied Science.
Availability
Location
United KingdomAuthorized to work in
Job categories
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