At Manitowoc, I provide remote technical support to employees across international locations through phone, email, and chat. I troubleshoot laptops, iPhones, desktop systems, and Windows 10/11 issues.
I record and track incidents and service requests in ServiceNow while meeting SLA targets. I also manage Active Directory accounts and SharePoint permissions, and resolve vulnerability tickets with updates deployed through SCCM or manual patching.
Previously, at Maharashtra Knowledge Corporation Limited (MKCL), I installed and managed Windows and Ubuntu servers, along with Nginx and Tomcat web servers. I monitored systems with Nagios and created Grafana dashboards for real-time monitoring.
