At Infosys BPM, I work as the IT liaison for a global manufacturing client, connecting local business units with global IT teams. I translate business needs into actionable requirements and coordinate with third-party vendors.
I coordinated migrations from SCCM to Intune, NetApp to AWS, on-prem servers to Azure, and file shares to SharePoint. I also introduced practical automation to reduce manual work in day-to-day IT operations.
In my current role, I coordinate change requests in ServiceNow and manage P1 incidents through their full lifecycle. I advised stakeholders on cloud architecture options and led the shadow-IT cleanup, moving unofficial workloads into governed Azure or data center environments.
As Information Technology Service Desk Team Lead at Infosys BPM, I led the transition from SCCM to Azure AD and trained 7,500 employees on the new system. I also planned shifts and capacity, coordinated escalations, and handled SLA reporting.
