Open to opportunities

Rachel User

@racheluser7

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Dynamic digital marketing specialist with strong administrative skills.

United States

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What I'm looking for

I seek a role that fosters creativity and allows for professional growth in a supportive environment.

I am an experienced Administrative Assistant and Digital Marketing Specialist currently working at Homemasters East, where I play a vital role in managing the CRM software and enhancing the company's brand through various marketing channels. My background includes a strong focus on customer engagement and operational efficiency, which has contributed to the company's success in the exterior home contracting industry.

Previously, I excelled as a Sleep Expert at Mattress Firm, where I utilized sleep data to provide empathetic customer service and achieved top sales rankings in my district and region. My freelance work has allowed me to hone my skills in graphic design and content creation, further enhancing my ability to contribute effectively in digital marketing roles.

Experience

Work history, roles, and key accomplishments

Current

Administrative Assistant & Digital Marketing Specialist

Current

Homemasters East

Nov 2023 - Present (1 year 8 months)

Played a vital part in the work order process for a $2 million+ yearly revenue exterior home contracting company by managing CRM software, handling lead calls, and processing warranty paperwork. Amplified the company's brand through digital and print marketing channels by crafting relevant content to capture new leads and serve existing customers.

CRM Software Quickbooks Digital Marketing Content Creation Social Media Management Email Marketing Office IT

Sleep Expert

Mattress Firm

Sep 2021 - Present (3 years 10 months)

Utilized sleep data and science to sell complete sleep systems to customers with an empathy-led approach. Communicated with customers through various channels and aided in store management tasks including inventory, cash deposits, and corporate-directed assignments.

Sales Customer Communications Inventory Management Product Presentations

Waitress

Moser's Cafe

Apr 2021 - Present (4 years 3 months)

Served a busy restaurant while holding an active alcohol serving license. Ensured customer satisfaction and managed orders efficiently.

Customer Service Food Service Order Management Restaurant Operations

Delivery Driver

Papa John's

Jan 2020 - Present (5 years 6 months)

Delivered and made pizzas, ensuring timely and accurate orders. Prepped food and cleaned spaces according to safety protocols.

Food Preparation Delivery Services Customer Service

Freelancer

Self-Employed

Jan 2016 - Present (9 years 6 months)

Wrote, designed, and managed several blogs on various topics, and created graphics for marketing materials such as branding and social media. Operated an Etsy shop with over 20 self-designed digital printables.

Graphic Design Content Creation Etsy Shop Management Branding Digital Printables

Marketing Manager

Davenport Guns

Jan 2016 - Present (9 years 6 months)

Led digital and print marketing initiatives for a thriving gun store and range, managing online Ebay sales with photography and HTML descriptions. Organized paperwork and data entry according to regulations.

Digital Marketing Social Media Marketing Email Marketing Advertising eBay HTML Data Entry Photography

Education

Degrees, certifications, and relevant coursework

High School

High School Diploma, General Studies

Obtained a high school diploma in 2016. Currently pursuing ongoing education at Portland Community College to further academic and professional development.