Hilda Evelyn Nakyondwa

As a Virtual Assistant, I provided comprehensive administrative support, improved client relationships, and enhanced productivity. My responsibilities included conducting research, managing calendars, coordinating travel, and facilitating virtual meetings. I also developed social media strategies that increased engagement and sales, while ensuring meticulous organization of documents and databases

In my role as a Customer Service Representative, I managed customer inquiries through various channels, resolved issues, and provided product information. I trained new representatives, gathered customer feedback, and collaborated with management to enhance customer satisfaction. My focus was on maintaining high performance metrics and ensuring a positive customer experience.

Completed a Bachelor of Science in Electrical Engineering, gaining a comprehensive understanding of electrical systems, circuit design, and engineering principles. Engaged in practical projects that enhanced problem-solving skills and technical knowledge in the field.