RIRachel ibiks
@rachelibiks
Detail-oriented professional with over 5 years in data entry.
NigeriaWhat I'm looking for
I am a detail-oriented and reliable professional with over 5 years of experience in data entry, customer service, and administrative support. My expertise lies in maintaining accurate records, resolving client issues, and managing large volumes of information efficiently. I am adept at using CRM systems, spreadsheets, and office software to support operational goals and enhance client satisfaction.
In my previous role as a Client Support Assistant at Zaptravel Limited, I contributed to a 15% improvement in customer satisfaction ratings within one year by ensuring timely and professional resolution of client inquiries. Currently, as an Administrative Support Specialist at BrightEdge Limited, I provide comprehensive administrative support, maintain filing systems, and assist in data entry for billing and inventory records, reducing entry errors by 20%.
Experience
Work history, roles, and key accomplishments
Administrative Support Specialist
BrightEdge Limited
Feb 2025 - Present (5 months)
Provided administrative support including scheduling, email correspondence, and internal documentation. Maintained digital and physical filing systems with high accuracy and confidentiality. Assisted in data entry for billing and inventory records, reducing entry errors by 20%.
Data Entry Clerk
Microsoft
Dec 2022 - Present (2 years 7 months)
Entered, reviewed, and corrected large volumes of data into internal databases with over 99% accuracy. Verified source documents for completeness and accuracy prior to entry. Assisted in digitizing and organizing physical records into an electronic filing system.
Client Support Assistant
Zaptravel Limited
Jan 2019 - Present (6 years 6 months)
Responded to client inquiries via phone and email, ensuring timely and professional resolution of issues. Maintained customer information accurately in CRM system, updating records as needed. Contributed to a 15% improvement in customer satisfaction ratings within one year.
Education
Degrees, certifications, and relevant coursework
ONOpen University of Nigeria
BSc, Unknown
Currently pursuing a Bachelor of Science degree at Open University of Nigeria. Expected to complete studies in 2030.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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