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Olubusola Ajao

@olubusolaajao

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Detail-oriented professional with over 5 years in data entry.

Nigeria

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What I'm looking for

I am looking for a role that values accuracy and client satisfaction, with opportunities for growth.

I am a detail-oriented and reliable professional with over 5 years of experience in data entry, customer service, and administrative support. My expertise lies in maintaining accurate records, resolving client issues, and efficiently managing large volumes of information. I am adept at using CRM systems, spreadsheets, and office software to support operational goals and enhance client satisfaction.

In my previous role as a Client Support Assistant at Zaptravel Limited, I successfully contributed to a 15% improvement in customer satisfaction ratings within one year by ensuring timely and professional resolution of client inquiries. Currently, as an Administrative Support Specialist at BrightEdge Limited, I provide essential administrative support while maintaining high accuracy and confidentiality in digital and physical filing systems.

Experience

Work history, roles, and key accomplishments

Current

Administrative Support Specialist

Current

BrightEdge Limited

Feb 2025 - Present (4 months)

Provides administrative support including scheduling, email correspondence, and internal documentation. Maintained digital and physical filing systems with high accuracy and confidentiality. Assisted in data entry for billing and inventory records, reducing entry errors by 20%.

Administrative Support Data Entry Digital Filing Systems Scheduling Microsoft Office Suite

Data Entry Clerk

Editec

Dec 2022 - Feb 2025 (2 years 2 months)

Entered, reviewed, and corrected large volumes of data into internal databases with over 99% accuracy. Verified source documents for completeness and accuracy prior to entry. Assisted in digitizing and organizing physical records into an electronic filing system.

Data Entry Database Management Microsoft Excel Reporting

Client Support Assistant

Zaptravel Limited

Jan 2019 - Nov 2022 (3 years 10 months)

Responded to client inquiries via phone and email, ensuring timely and professional resolution of issues. Maintained customer information accurately in CRM system, updating records as needed. Contributed to a 15% improvement in customer satisfaction ratings within one year.

CRM Customer Support Data Entry Communication Problem Solving Time Management

Education

Degrees, certifications, and relevant coursework

University of Ibadan

Bachelor of Arts, Linguistics

Grade: Honors

Completed a Bachelor of Arts degree with Honors, focusing on the study of language and its structure. Gained a comprehensive understanding of linguistic theories and their applications.