Freda Nobei
@fredanobei
Detail-oriented professional with 5+ years in data entry and support.
What I'm looking for
I am a detail-oriented and reliable professional with over 5 years of experience in data entry, customer service, and administrative support. My expertise lies in maintaining accurate records, resolving client issues, and managing large volumes of information efficiently. I have a proven track record of enhancing client satisfaction through effective communication and problem-solving skills.
In my role as a Client Support Assistant at Zaptravel Limited, I contributed to a 15% improvement in customer satisfaction ratings within one year by ensuring timely and professional resolution of client inquiries. My experience as a Data Entry Clerk at Microsoft involved entering and reviewing large volumes of data with over 99% accuracy, which has honed my attention to detail and time management skills. Currently, I serve as an Administrative Support Specialist at BrightEdge Limited, where I provide comprehensive administrative support and assist in data entry for billing and inventory records.
Experience
Work history, roles, and key accomplishments
Administrative Support Specialist
BrightEdge Limited
Feb 2025 - Present (7 months)
Provides administrative support including scheduling, email correspondence, and internal documentation. Maintained digital and physical filing systems with high accuracy and confidentiality. Assisted in data entry for billing and inventory records, reducing entry errors by 20%.
Data Entry Clerk
Microsoft
Dec 2022 - Present (2 years 9 months)
Entered, reviewed, and corrected large volumes of data into internal databases with over 99% accuracy. Verified source documents for completeness and accuracy prior to entry. Assisted in digitizing and organizing physical records into an electronic filing system.
Client Support Assistant
Zaptravel Limited
Jan 2019 - Present (6 years 8 months)
Responded to client inquiries via phone and email, ensuring timely and professional resolution of issues. Maintained customer information accurately in CRM system, updating records as needed. Contributed to a 15% improvement in customer satisfaction ratings within one year.
Education
Degrees, certifications, and relevant coursework
Ladoke Akintola University of Technology
BTech, Agricultural Economics and Extension
2003 - 2007
Studied Agricultural Economics and Extension, gaining knowledge in economic principles applied to agriculture and extension methodologies.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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