Open to opportunities

Samuel Hodonu

@samuelhodonu

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Detail-oriented professional with over 5 years in data entry.

Nigeria

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What I'm looking for

I am looking for a role that values accuracy and client satisfaction, offering opportunities for growth and development.

I am a detail-oriented and reliable professional with over 5 years of experience in data entry, customer service, and administrative support. My expertise lies in maintaining accurate records, resolving client issues, and managing large volumes of information efficiently. I am adept at using CRM systems, spreadsheets, and office software to support operational goals and enhance client satisfaction.

In my previous role as a Client Support Assistant at Zaptravel Limited, I successfully contributed to a 15% improvement in customer satisfaction ratings within one year by ensuring timely and professional resolution of client inquiries. Currently, as an Administrative Support Specialist at BrightEdge Limited, I have implemented processes that reduced entry errors by 20%, showcasing my commitment to accuracy and efficiency in all tasks.

Experience

Work history, roles, and key accomplishments

Administrative Support Specialist

BrightEdge Limited

Feb 2025 - Present (5 months)

Provided administrative support including scheduling, email correspondence, and internal documentation. Maintained digital and physical filing systems with high accuracy and confidentiality. Assisted in data entry for billing and inventory records, reducing entry errors by 20%.

Administrative Support Data Entry Scheduling Digital Filing Systems

Data Entry Clerk

Microsoft

Dec 2022 - Present (2 years 7 months)

Entered, reviewed, and corrected large volumes of data into internal databases with over 99% accuracy. Verified source documents for completeness and accuracy prior to entry. Assisted in digitizing and organizing physical records into an electronic filing system.

Data Entry Database Management Microsoft Excel Data Accuracy Organization

Client Support Assistant

Zaptravel Limited

Jan 2019 - Present (6 years 6 months)

Responded to client inquiries via phone and email, ensuring timely and professional resolution of issues. Maintained customer information accurately in CRM system, updating records as needed. Contributed to a 15% improvement in customer satisfaction ratings within one year.

Customer Support CRM Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

Lagos State Polytechnic

Diploma, General Studies

Completed a diploma program at Lagos State Polytechnic, focusing on core academic principles and practical skills relevant to the field. Gained foundational knowledge and abilities essential for professional development.