Open to opportunities

Ikouwem Esa

@ikouwemesa

Message

Detail-oriented professional with over 5 years in data entry.

Nigeria

Message

What I'm looking for

I seek a role that values accuracy and client satisfaction, offering growth opportunities.

I am a detail-oriented and reliable professional with over 5 years of experience in data entry, customer service, and administrative support. My expertise lies in maintaining accurate records, resolving client issues, and efficiently managing large volumes of information. I have a proven track record of using CRM systems, spreadsheets, and office software to support operational goals and enhance client satisfaction.

In my role as a Client Support Assistant at Zaptravel Limited, I contributed to a 15% improvement in customer satisfaction ratings within one year by ensuring timely and professional resolution of client inquiries. Currently, as an Administrative Support Specialist at BrightEdge Limited, I provide comprehensive administrative support while maintaining high accuracy and confidentiality in digital and physical filing systems.

Experience

Work history, roles, and key accomplishments

Current

Administrative Support Specialist

Current

BrightEdge Limited

Feb 2025 - Present (6 months)

Provided administrative support including scheduling, email correspondence, and internal documentation. Maintained digital and physical filing systems with high accuracy and confidentiality.

Administrative Support Data Entry Scheduling Digital Filing Systems Confidentiality Logistics

Data Entry Clerk

Microsoft

Dec 2022 - Present (2 years 8 months)

Entered, reviewed, and corrected large volumes of data into internal databases with over 99% accuracy. Verified source documents for completeness and accuracy prior to entry.

Data Entry Database Management Microsoft Excel Data Verification Reporting

Client Support Assistant

Zaptravel Limited

Jan 2019 - Present (6 years 7 months)

Responded to client inquiries via phone and email, ensuring timely and professional resolution of issues. Maintained customer information accurately in CRM system, updating records as needed.

Customer Support CRM Zendesk Salesforce Problem Solving Communication Time Management

Education

Degrees, certifications, and relevant coursework

Veritas University, Abuja

Bachelor's Degree, Unknown

2023 - 2027

Pursued a Bachelor's Degree at Veritas University, Abuja. The curriculum focused on comprehensive studies relevant to the chosen field, preparing for professional roles.

Topfaith University, Mkpatak

High School Diploma, Unknown

2018 - 2022

Completed a High School Diploma at Topfaith University, Mkpatak. The program provided foundational knowledge and skills essential for higher education and career development.