Rachel Green
@rachelgreen
Hi, I'm Rachel! I'm an upbeat & creative UX Researcher with 5+ years of industry experience.
What I'm looking for
As a seasoned UX Researcher, I leverage my expertise in cognitive neuroscience and human behavior to drive tangible product improvements and cost efficiencies. With a commitment to iterative, rigorous, and collaborative processes, I ensure representative sampling and deliver transparent, impactful findings.
Throughout my career, I've developed a unique ability to integrate insights from various methodologies, including generative research, statistical analysis, and user testing. My expertise extends to advanced statistical analysis, resulting in significant product improvements and cost efficiencies.
I approach research with a passion for iterative, rigorous, and collaborative processes, ensuring representative sampling and delivering transparent, impactful findings. With a strong background in cognitive psychology and neuroscience, I bring a unique perspective to the field of UX research.
Experience
Senior UX Researcher
United States Government Bureau of Information Technology Se
May 2023 - Apr 2024 (11 months)
Directed comprehensive projects aimed at streamlining navigation processes for the Department of Social Services, driving efficiency throughout the entire journey.
UX Researcher
Microsoft
Feb 2022 - Dec 2022 (10 months)
Executed quick-turnaround end-to-end research for artificial intelligence concepts such as Microsoft Copilot.
Senior UX Researcher
United Airlines
Feb 2022 - May 2022 (3 months)
Planned and executed research initiatives for products such as Travel Planner, United for Business, Visual Stories, United Badges, the Travel Ready Center.
Merchant Support Specialist with UX Research Focus
Braintree (Paypal)
Jan 2018 - Apr 2021 (3 years 3 months)
Managed accounts and communicated daily with Braintree's largest Merchants, analyzed CSAT scores into actionable behaviors to improve customer satisfaction by 46%.
Market Research Coordinator
Mintel Market Intelligence
Jan 2017 - Apr 2018 (1 year 3 months)
Managed a team of over 60 global freelancers while conducting product research reports which identified patterns in global trends.
Tech stack
Learn about the tools and technologies that Rachel likes to use.
Availability
Location
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Portfolio
uxfol.io/rachelhannagreenSalary expectations
Social media
Job categories
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