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@rachelgilmore
I am a seasoned risk and compliance leader driving regulatory compliance and operational excellence in financial services.
United StatesI have over 22 years of experience leading risk, compliance, vendor management, and fraud prevention programs across financial services. I build and maintain enterprise-wide compliance frameworks that align operations with regulatory requirements and strategic goals.
I have directed regulatory risk assessments, audits, policy implementation, and liaison with regulators while supervising card services to drive portfolio growth and optimize interchange income. I have supported major initiatives including mergers, core conversions, and operational redesigns, delivering measurable process improvements.
I lead with a collaborative, solutions-focused approach, developing high-performing teams and strengthening controls through training and quality assurance. I hold multiple industry certifications and am committed to driving sustained compliance, operational efficiency, and member-focused outcomes.
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Work history, roles, and key accomplishments
First Federal Credit Union
Sep 2019 - Present (6 years 2 months)
Lead enterprise-wide risk and compliance programs including vendor management, regulatory risk assessments, and policy implementation to ensure BSA/OFAC/FinCEN compliance. Supervise card services, drive fraud prevention strategies, and liaise with regulatory agencies to maintain organizational readiness.
First Federal Credit Union
Jan 2010 - Sep 2019 (9 years 8 months)
Managed call center, card services, and front office operations, overseeing staffing, performance management, and compliance for fraud and chargebacks. Provided performance analytics and supported enterprise initiatives including mergers and core conversions.
First Federal Credit Union
Sep 2008 - Jan 2010 (1 year 4 months)
Underwrote consumer loans and delivered timely, member-focused lending decisions while ensuring compliance with credit policies. Communicated lending outcomes and supported member retention through effective service.
First Federal Credit Union
Jan 2006 - Sep 2008 (2 years 8 months)
Managed delinquent account collections, negotiated payment plans, and coordinated with legal entities to recover balances while leading staff development initiatives. Implemented strategic planning to improve collections performance.
First Federal Credit Union
Nov 2004 - Jan 2006 (1 year 2 months)
Guided members through the lending process, identified cross-sell opportunities, and ensured accurate loan documentation to support portfolio growth. Delivered high-quality member service throughout origination.
First Federal Credit Union
Sep 2002 - Nov 2004 (2 years 2 months)
Provided high-touch member service and processed loan applications over the phone, maintaining quality and accuracy in a high-volume environment. Supported member retention through prompt issue resolution.
Spherion Workforce Architects
Jul 2000 - Sep 2002 (2 years 2 months)
Performed staffing and scheduling administration for 200+ call center staff, generated call performance reports, and supported QA monitoring and HR training to improve operations. Coordinated site operations and call routing support.
Degrees, certifications, and relevant coursework
LTAssociate of Applied Arts, Applied Arts
Completed an Associate of Applied Arts at Lamar Institute of Technology in 2019.
MUGeneral Studies, General Studies
1999 - 2000
Completed coursework in General Studies at McNeese State University from 1999 to 2000.
High School Diploma, General Education
Grade: Magna Cum Laude
Graduated Magna Cum Laude from Central Senior High School in Beaumont, TX in 1999.
United StatesYou can contact Rachel and 90k+ other talented remote workers on Himalayas.
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