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Rachel Barrett

@rachelbarrett

Aspiring IT professional with hands-on technical support experience.

United Kingdom
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What I'm looking for

I am seeking an entry to mid-level IT role where I can apply hands-on support, continue learning networking and cybersecurity, work within a collaborative team, and take on responsibilities that build technical and troubleshooting expertise.

I am an aspiring IT professional motivated by practical problem solving and a keen eye for detail. My background includes hands-on technical support in laboratory environments, seasonal retail experience, and administrative tasks that required organisation and customer-facing communication.

I have completed courses in Cybersecurity Foundations and Microsoft Excel, and I recently began an introductory networking course with CISCO to deepen my technical knowledge. At RPS I assisted lab workers with email access, troubleshooting LIMS, submitting IT tickets, and performed basic equipment repairs and maintenance to reduce external service needs.

I build practical tools to improve workflows—creating and training others on an inventory spreadsheet at AdventBio—and I value clear communication, timely task completion, and continual learning as I transition into a dedicated IT role.

Experience

Work history, roles, and key accomplishments

RP

Lab Technician

RPS

Nov 2023 - Nov 2024 (1 year)

Assisted lab staff with IT access and LIMS troubleshooting, submitted IT tickets, performed maintenance on common lab equipment reducing external repairs, and followed procedures for simple lab tests and sample management.

AD

Cleanroom Technician

AdventBio

Jun 2023 - Oct 2023 (4 months)

Managed stock tracking by creating and training staff on an Excel inventory spreadsheet, liaised with suppliers to verify and return damaged goods, and supported inter-departmental communication to ensure smooth operations.

PH

Personal Carer

Private Household

Jan 2022 - Dec 2022 (11 months)

Organised medication and medical appointments, provided daily living support and activities to improve welfare, and assisted with nutrition and dressing to ensure punctual, high-quality care.

TW

Bar and Waitstaff

The Wheatsheaf

Oct 2022 - Dec 2022 (2 months)

Greeted guests to create a welcoming environment, maintained menu knowledge to boost sales, served food and drinks, and upheld hygiene standards through regular cleaning.

Education

Degrees, certifications, and relevant coursework

EP

Express Ltd (training provider)

Microsoft Excel Complete Course (training), Microsoft Excel / Office Skills

Completed a Microsoft Excel complete course to develop practical spreadsheet and data management skills.

The Open University logoTU

The Open University

Cybersecurity Foundations (course), Cybersecurity

Completed the Cybersecurity Foundations course to gain introductory knowledge of cybersecurity concepts and practices.

University of Keele logoUK

University of Keele

Science Foundation, Foundation Science / Health-related modules

Grade: Pass

Completed a Science Foundation program covering numerical and computational skills, health information technology, communication skills, and applied science modules.

Warwickshire College Group logoWG

Warwickshire College Group

BTEC Applied Science, Applied Science

Grade: DDM

Completed a BTEC Applied Science program with distinctions and merits across practical and theoretical science subjects.

UG

Unknown (GCSEs)

GCSEs, General Secondary Education

Grade: C-A*

Achieved 10 GCSEs with grades ranging C to A*, including Maths, Science, and English.

Tech stack

Software and tools used professionally

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