Rachel Barrett
@rachelbarrett
Aspiring IT professional with hands-on technical support experience.
What I'm looking for
I am an aspiring IT professional motivated by practical problem solving and a keen eye for detail. My background includes hands-on technical support in laboratory environments, seasonal retail experience, and administrative tasks that required organisation and customer-facing communication.
I have completed courses in Cybersecurity Foundations and Microsoft Excel, and I recently began an introductory networking course with CISCO to deepen my technical knowledge. At RPS I assisted lab workers with email access, troubleshooting LIMS, submitting IT tickets, and performed basic equipment repairs and maintenance to reduce external service needs.
I build practical tools to improve workflows—creating and training others on an inventory spreadsheet at AdventBio—and I value clear communication, timely task completion, and continual learning as I transition into a dedicated IT role.
Experience
Work history, roles, and key accomplishments
Seasonal Sales Assistant
The Entertainer
Oct 2025 - Present (3 months)
Replenished stock, organised shelves to improve presentation, assisted customers with queries, and coordinated team tasks to meet deadlines while handling deliveries.
Lab Technician
RPS
Nov 2023 - Nov 2024 (1 year)
Assisted lab staff with IT access and LIMS troubleshooting, submitted IT tickets, performed maintenance on common lab equipment reducing external repairs, and followed procedures for simple lab tests and sample management.
Cleanroom Technician
AdventBio
Jun 2023 - Oct 2023 (4 months)
Managed stock tracking by creating and training staff on an Excel inventory spreadsheet, liaised with suppliers to verify and return damaged goods, and supported inter-departmental communication to ensure smooth operations.
Personal Carer
Private Household
Jan 2022 - Dec 2022 (11 months)
Organised medication and medical appointments, provided daily living support and activities to improve welfare, and assisted with nutrition and dressing to ensure punctual, high-quality care.
Bar and Waitstaff
The Wheatsheaf
Oct 2022 - Dec 2022 (2 months)
Greeted guests to create a welcoming environment, maintained menu knowledge to boost sales, served food and drinks, and upheld hygiene standards through regular cleaning.
Education
Degrees, certifications, and relevant coursework
Express Ltd (training provider)
Microsoft Excel Complete Course (training), Microsoft Excel / Office Skills
Completed a Microsoft Excel complete course to develop practical spreadsheet and data management skills.
The Open University
Cybersecurity Foundations (course), Cybersecurity
Completed the Cybersecurity Foundations course to gain introductory knowledge of cybersecurity concepts and practices.
University of Keele
Science Foundation, Foundation Science / Health-related modules
Grade: Pass
Completed a Science Foundation program covering numerical and computational skills, health information technology, communication skills, and applied science modules.
Warwickshire College Group
BTEC Applied Science, Applied Science
Grade: DDM
Completed a BTEC Applied Science program with distinctions and merits across practical and theoretical science subjects.
Unknown (GCSEs)
GCSEs, General Secondary Education
Grade: C-A*
Achieved 10 GCSEs with grades ranging C to A*, including Maths, Science, and English.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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