Rachael Ngina

I’m a results-driven Certified Online Business Manager and Business Operations Strategist with 13+ years optimizing systems, leading virtual teams, and scaling service-based businesses. I focus on streamlining operations, building clear SOPs, and improving accountability with KPI-driven performance tracking.

As the Certified OBM®/CEO/Founder of The OBM Pro, I manage client projects across marketing, operations, and business strategy—ensuring on-time delivery and adherence to brand standards. I build and implement SOPs for onboarding, content creation, invoicing, and client communications, while maintaining operational dashboards and weekly KPI updates. I also use AI tools to draft SOPs, summarize meetings, and create repeatable templates that support sustainable scaling.

Previously, as an Operations Manager / Head of Department, I directed global operations across remote teams in 5+ countries, developing personalized KPIs and coaching frameworks that improved accountability, reduced absenteeism, and ensured SLA compliance. I led hiring, onboarding, and performance processes, onboarding 50+ staff and managing 15+ client accounts across the US, UK, Germany, and more—driving client retention and over $130,000 in repeat revenue. I also integrated CRM platforms and built reporting systems to enhance visibility and enable data-driven engagement.