Open to opportunities

RABINDRA SEN

@rabindrasen

Message

I improve customer operations, onboarding, KYC, and digital visibility.

India

Message

What I'm looking for

I'm looking for an operations or customer-support role where I can improve processes, support clients and onboarding, use quality and KYC experience, and contribute to measurable service outcomes.

I'm currently supporting customer operations at Concentrix as an SME Associate, where I've analyzed customer needs to help increase satisfaction scores by 20% and improved processes to reduce average handling time by 15%.

I've also worked in logistics at XpressBees and as an Insurance Advisor at PolicyBazaar, building experience in client handling, onboarding, customer support, quality control, KYC verification, and operations management.

I led Amazon Pay merchant onboarding initiatives that increased new merchant acquisitions by 20% and reduced onboarding time by 15%. Through a Google Business Listings and Ranking project, I used SEO and keyword research to increase visibility and engagement by 40% and improve rankings by 25%.

Experience

Work history, roles, and key accomplishments

Current

SME Associate

Current

Concentrix

Nov 2023 - Present (2 years 9 months)

Demonstrated expertise in analyzing customer needs, resulting in a 20% increase in customer satisfaction scores. Implemented process improvements that resulted in a 15% reduction in average handling time, leading to higher efficiency within the team.

Customer Support Quality Control Operations Management Client Onboarding Client Servicing Digital Marketing Trade Finance Trade Finance Analyst

Logistics Manager

XpressBees

Aug 2023 - Nov 2023 (3 months)

Managed logistics operations and coordinated with cross-functional teams to streamline knowledge management processes, reducing onboarding time for new employees by 30%.

Logistics Operations Team Coordination

Content Review

Personal Information

Dec 2020 - May 2022 (1 year 5 months)

Reviewed content for quality and compliance.

Content Review Quality Assurance

Insurance Advisor

PolicyBazaar

Advised clients on insurance products and facilitated policy selection and purchase.

Insurance Customer Service Sales

Project

Amazon Pay Merchant Onboarding

Successfully led the Amazon Pay Merchant Onboarding project for 4 months, resulting in a 20% increase in new merchant acquisitions. Implemented strategic initiatives during the 4-month Amazon Pay Merchant Onboarding project, leading to a streamlined onboarding process and a 15% reduction in onboarding time.

Project Management Merchant Onboarding Strategic Planning

Project

Google Business Listings

Implemented SEO strategies to enhance Google business listings and improve ranking. Conducted targeted keyword research and implemented strategies, resulting in a 40% increase in visibility and engagement on Google business listings.

SEO Keyword Research Analytics