Open to opportunities

Rabie Zejnullahu

@rabiezejnullahu

Message

Hospitality reservations professional coordinating guest bookings and airline itineraries with dependable service.

United States

Message

What I'm looking for

I’m looking for a hospitality role where I can own reservation workflows end-to-end, coordinate guest travel details, and deliver calm, top-tier service in a fast-paced environment that values communication, accuracy, and continuous improvement.

I bring 10+ years of hospitality and reservations experience, specializing in handling high-volume guest booking inquiries by phone and email. I’m comfortable coordinating airline-related bookings for packages and special events while managing complex itinerary adjustments with care.

I’m known for strong communication, attention to detail, and professionalism in fast-paced, high-pressure environments. From assisting with transportation and accommodations to routing guest needs efficiently, I focus on delivering seamless experiences and resolving issues with confidence.

I also support secure payment processing and the handling of confidential guest information, and I’ve been recognized with an “Employee of the Month” award for exceptional performance and dedication to guest satisfaction. My background includes PBX call routing and room reservation support, along with POS-driven retail sales experience that strengthened my service and accuracy.

Experience

Work history, roles, and key accomplishments

Reservations Agent

The Florida Hotel and Conference Center

Mar 2016 - Oct 2023 (7 years 7 months)

Managed high-volume guest booking inquiries via phone and email, including coordinating some airline reservations for package deals and special events. Processed payments securely and delivered top-tier service in a fast-paced environment, earning Employee of the Month for exceptional performance.

Guest Service Hotel Reservations Booking Coordination Customer Engagement Conflict Resolution Payment Processing POS Microsoft Office Opera PMS

PBX Operator / Reservations Agent

Rosen Shingle Creek Hotel

Feb 2013 - Feb 2016 (3 years)

Routed internal and external calls and processed room reservations while assisting guests with travel information, including airline and transportation options. Ensured prompt, courteous service for all guest inquiries.

Guest Service Customer Engagement Customer Service

Sales Associate

Nike Factory Store

Nov 2009 - Jan 2013 (3 years 2 months)

Provided personalized customer service and supported daily sales goals in a retail environment. Maintained store standards and handled high-volume POS transactions while assisting with inventory-related tasks.

Customer Service Sales Support POS Point of Sale