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Raakhee Ashish Mirjankar

@raakheeashishmirjank

Key Account & Supply Chain Operations professional at Fine Organics Industries Ltd., improving order-to-cash efficiency by 20-25%.

India

Message

What I'm looking for

I’m looking to leverage my expertise in key account management, supply chain operations, order-to-cash management, contract administration, tendering, and pricing strategy to drive operational excellence, customer satisfaction, and business growth, preferably in Mumbai.

At Fine Organics Industries Ltd., I manage key accounts and the end-to-end Order-to-Cash process, from order receipt through dispatch coordination and payment follow-up. I improved order-to-cash cycle efficiency by 20-25% through better coordination across customers, logistics, finance, and supply chain teams.

I handle tenders, quotations, RFQs, project bids, pricing strategies, and contract administration. Proactive shipment planning and delivery management helped improve on-time order fulfilment performance by 15-20%.

Earlier, in International Sales at Fine Organics Industries Ltd., I managed export order execution and customer coordination. At Reliance Communications, I resolved customer queries and complaints and handled online MACD activation and deactivation processes.

Experience

Work history, roles, and key accomplishments

Current

Key Account & Supply Chain Operations

Current

Fine Organics Industries Ltd.

Nov 2017 - Present (9 years)

Managing end-to-end Order-to-Cash (O2C) lifecycle including order receipt, commercial validation, execution, dispatch coordination, invoicing support, and payment follow-up. Handling tender-related activities, customer quotations, RFQs, project bids, and commercial proposals.

Salesforce ERP Order To Cash Tender Management Pricing Strategy Customer Relationship Management Supply Chain Coordination Contract Administration RFP RFQ Management Sales Forecasting Process Improvement

International Sales

Fine Organics Industries Ltd.

Mar 2011 - Nov 2017 (6 years 8 months)

Managed international sales operations, export order execution, and customer coordination, ensuring seamless supply chain and order fulfilment processes. Improved export sales order turnaround time through effective utilization of ERP systems and streamlined operational workflow.

ERP Export Operations Supply Chain Management Order Fulfilment Logistics Coordination Process Improvement

Customer Interaction Executive

Reliance Communications

Aug 2004 - Nov 2006 (2 years 3 months)

Delivered high-quality customer support by resolving customer queries and complaints while consistently achieving strong First Time Resolution (FTR) performance. Managed online MACD activation and deactivation processes with accuracy and adherence to service timelines.

Clarify Phonegen RCRM Customer Support First Time Resolution MACD Reporting