Raagul Vasudevan

I’m an IT infrastructure professional with 6+ years in server administration, operations leadership, and automation initiatives across Windows and Linux environments. I balance technical depth with leadership to enable scalable digital transformation and reliable service delivery.

As Cognizant Technology Solutions Operations Lead — Windows & Linux Infrastructure, I lead Windows/Linux support teams at L1 and L2, ensure SLA adherence, and drive ITIL-aligned operations. I own major incident management with root cause analysis, stakeholder communication, and post-incident reviews to reduce recurrence of critical issues, while coordinating change reviews through CAB calls.

I also strengthen operational resilience through audit readiness and governance: I audit incident and change transactions, prepare mitigation plans for end-to-end assessments, and present weekly/monthly/quarterly delivery and status dashboards to stakeholders. During crisis situations, I support business continuity planning to keep services uninterrupted, while managing 24x7 rostering and improving FLR and response metrics.

My engineering background spans RHEL and Windows Server administration (including Active Directory/DNS/DHCP/WSUS and Red Hat server patching), storage and network services (LVM, NFS/FTP), monitoring and security tooling, and backup reliability using Veeam. I’ve also delivered measurable impact through automation—reducing manual workload by 183 hours monthly and generating $61,488 in cost savings—earning recognition such as Blue Bolt Champion (2024) and awards for automation and performance.