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Anishkumar Agarwal

@anishkumaragarwal

Message

I manage Linux infrastructure, patching, security remediation, and production support.

India

Message

I'm the primary contact for Ingram Micro India's Deadbolt CIS Benchmark project, implementing benchmarks and remediating vulnerabilities across SUSE, RHEL, CentOS, and Ubuntu servers.

I've supported enterprise Linux environments at Cognizant, IBM, Perficient, BNY Mellon Technologies, and CGI, handling incidents, changes, patching, server builds, decommissioning, LVM, filesystem administration, and 24/7 production support.

At IBM, I used Ansible playbooks and ad hoc commands for kernel and security patching, VM builds, filesystem work, user management, and monitoring remediation. I also managed CPU, memory, disk, and swap monitoring, CyberArk onboarding, and Satellite content-view updates at Cognizant.

I began in L1 support at CGI, troubleshooting end-user software, hardware, and network issues while mentoring new joiners. I've received client appreciations, a Pat on the Back award at CGI, and a Service Excellence Award at IBM.

Experience

Work history, roles, and key accomplishments

Current

Professional Infrastructure

Current

Ingram Micro India SSC Pvt Ltd

Sep 2022 - Present (3 years 11 months)

Primary point of contact for Deadbolt Project – CIS Benchmark, implementing CIS benchmarks on Linux flavors and remediating vulnerabilities. Handles incidents, service requests, changes, and audits.

Linux RHEL CentOS SUSE Ubuntu CIS Benchmarking Vulnerability Remediation Incident Management Change Management SOX Audit Patching Troubleshooting SaltStack ServiceNow Putty ILO CyberArk MobaXterm

Infra Technology Specialist

Cognizant Technology Solutions India Pvt Ltd

Sep 2021 - Sep 2022 (1 year)

Handled P1-P4 incidents, performed MTP post-commissioning, monitored system activities, and managed patching and LVM activities. Worked on change requests and CyberArk password updates.

Linux RHEL CentOS HP UX Incident Management Patching CyberArk Satellite Ansible ServiceNow Putty ILO MobaXterm

Technical Services Specialist

IBM India Pvt Ltd

Mar 2020 - Aug 2021 (1 year 5 months)

Performed patching via Ansible playbooks, manual patching, VM build/decommissioning, and filesystem management. Provided on-call support and handled incident queues.

Linux SUSE Ansible Patching Filesystems User Management Incident Management Change Management On call Support

Technical Consultant

Perficient India Pvt Ltd

Jul 2019 - Jan 2020 (6 months)

Monitored performance of Linux and Windows servers, escalated application issues, set up backup jobs, and performed patching using Ansible.

Linux Windows Performance Monitoring Backup Ansible Patching Incident Management

Systems Administrator Senior Analyst

BNY Mellon Technologies

Oct 2017 - Jul 2019 (1 year 9 months)

Provided L0-L1 administration for Linux and Windows servers, escalated incidents, monitored filesystem space, and coordinated with multiple teams. Managed scheduled jobs and backups.

Linux Windows Incident Management Monitoring Scripting ESP Remedy ITIL Change Management

Software Engineer

CGI Pvt Ltd

Apr 2013 - Sep 2016 (3 years 5 months)

Provided L1 support, troubleshooting technical issues, documenting requests, and assisting with user account management. Escalated complex issues and maintained customer service.

Troubleshooting Customer Service Hardware Software User Account Management