r3z3n8 User

I am a customer success and operations professional with experience managing high-volume support, quality assurance, office administration, accounting coordination, and executive assistance. I resolved 50+ daily customer inquiries via Zendesk while maintaining a 91% satisfaction rate, performed QA testing using Agile methodology, balanced company books with a registered accountant firm, and served as EA to the CEO handling Canada-specific tasks.

I have leadership experience as a team lead and production coordinator at FedEx Office Canada, and I have managed store operations including hiring, payroll and vendor relationships for Evershine Print & Parcel. I build efficient processes—creating a streamlined data-entry system for Brookfield Residential—and bring hands-on skills in Adobe Illustrator and Photoshop, Google Workspace and Microsoft 365 to support digital and print production needs.