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@quintana001

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Fintech Risk Operations Analyst specializing in payments, chargebacks, and fraud risk mitigation.

United States

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What I'm looking for

I’m looking for a role where I can own payments and chargeback risk, apply fraud analysis, and solve complex cases in a high-volume environment. I want a team that values training, cross-functional collaboration, and measurable operational performance.

I’m a Fintech Risk Operations Analyst focused on high-volume payments and chargebacks, with a track record of consistently exceeding productivity targets. At Intuit, I promote-driven into my current risk role and quickly became proficient in complex payment and chargeback workflows tied to QuickBooks.

I manage risk mitigation and fraud analysis processes by efficiently processing a large queue of payments and chargeback cases, maintaining over 100% monthly productivity versus an 85% minimum. I serve as a primary point of contact for other departments, providing guidance and support to resolve QuickBooks payment and chargeback issues.

Before Intuit, I built strong claims and recovery expertise through roles in claims support and credit union collections. I assisted large client volumes, helped complete claims questionnaire workflows, gathered required documentation, and partnered with a paralegal on more complex situations.

Earlier experience strengthened my end-to-end recovery and member support capabilities, including collateral recovery documentation, charged-off account analysis, negotiation of payment arrangements and settlements, and counseling members on financial assistance options. I’m energized by roles where I can combine careful risk judgment, structured problem-solving, and cross-functional communication to protect customers and improve operational outcomes.

Experience

Work history, roles, and key accomplishments

Current

Fintech Risk Ops Analyst

Current

Intuit

Jun 2022 - Present (4 years)

Promoted to Fintech Risk Operations Analyst in January 2023 and supported QuickBooks payments and chargeback case resolution. Maintained 100%+ monthly productivity while training teammates on risk/fraud protocols and serving as a primary contact for cross-department inquiries.

Chargebacks Payments Operations Risk Mitigation Fraud Analysis Quickbooks Queue Management

Claims Manager

Mauro Archer & Associates

Sep 2020 - Mar 2021 (6 months)

Assisted in the claims process for PG&E-related matters by helping 16,000 clients complete questionnaires and gather required documentation. Coordinated with a paralegal on more complex situations and supported claim intake for clients with multiple properties/assets.

Claims Processing Client intake Documents Litigation Support Conflict Resolution Due Diligence

Collection Officer

White Sands Federal Credit Union

Nov 2019 - Sep 2020 (10 months)

Managed end-to-end collateral recovery for repossessed vehicles, including documentation handling, arranging transportation to auction, and ensuring issuance of final deficiency letters. Ensured recovery workflow completion with accurate recordkeeping and follow-through.

Repossession Documentation Deficiency Letter Issuance Case Documentation Collections Operations

Recovery Representative

Redwood Credit Union

Sep 2018 - Sep 2019 (1 year)

Supported legal recovery efforts by analyzing charged-off accounts to determine litigation viability and optimize the collections pipeline. Negotiated payment arrangements and settlements to maximize recovery on consumer loans.

Litigation Viability Assessment Collections Pipeline Optimization Negotiation Settlements Recovery Strategy

Financial Assistance Representative

Redwood Credit Union

Feb 2017 - Sep 2018 (1 year 7 months)

Managed a portfolio of early-stage delinquent accounts via phone and email, counseling members on past-due status and accounts approaching charge-off. Provided available financial assistance options such as temporary arrangements and loan modifications while maintaining strong member relationships.

Delinquency Loan Modification Support Portfolio Management

Collector

Optio Solutions

Aug 2015 - Feb 2017 (1 year 6 months)

Handled a high-volume portfolio of check guarantee accounts, averaging 150 accounts daily while meeting monthly recovery goals. Performed due diligence on loan documents and invoices and executed advanced skip tracing and legal recovery actions including wage garnishments and property levies.

Due Diligence Skip tracing Check Guarantee Recovery Property Levy

Teller

Community First Credit Union

Jun 2012 - Aug 2015 (3 years 2 months)

Provided account services to members, including daily cash transactions, account reconciliation, and processing loan payments. Opened new accounts and supported accurate, high-quality front-line customer operations.

Cash Handling Account Reconciliation Member Services Customer Service