Quinn Lyons
@quinnlyons
IT Support Technician with a passion for process improvement and security.
What I'm looking for
I'm Quinn Lyons, a dedicated IT professional with a strong background in IT support and administration. With a keen interest in security and process improvement, I've developed a unique blend of technical and interpersonal skills. Throughout my career, I've demonstrated my ability to streamline processes, increase efficiency, and uphold best practices.
In my current role as IT Support Technician II, I've taken on increased responsibilities, including hiring, training, and mentoring new technicians. I've also played a key role in various IT initiatives, such as transitioning to a hybrid AzureAD environment and evaluating UCaaS and CcaaS systems. My experience has taught me the importance of cross-departmental collaboration and effective communication.
With a strong educational foundation in Windows Server Administration and Introduction to Linux, I'm committed to continuous learning and professional growth. I'm excited to leverage my skills and experience to drive success in a dynamic and innovative environment.
Experience
Work history, roles, and key accomplishments
IT Support Technician II
evo Seattle
Jan 2019 - Present (6 years 4 months)
Provided day-to-day support for over 600 employees across 14 physical locations in the US and Canada, ensuring critical systems maintained 95%+ uptime. Participated in various IT projects, including transitioning to a hybrid AzureAD environment and implementing UCaaS and CcaaS systems.
Will Call Associate
evo Seattle
Sep 2017 - Jan 2019 (1 year 4 months)
Managed Will Call operations, including receiving and pulling paid orders for customers, and created process documentation and training for onboarding new employees.
Base Camp Supervisor
Whittaker Mountaineering
May 2017 - Sep 2017 (4 months)
Oversaw operations in Retail and Rental stores, including troubleshooting customer issues, upholding policies and procedures, and staff management.
Education
Degrees, certifications, and relevant coursework
Quinn hasn't added their education
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