QL
Open to opportunities

Quinn Lyons

@quinnlyons

IT Support Technician with a passion for process improvement and security.

United States

What I'm looking for

Seeking a challenging role that leverages my technical and interpersonal skills to drive process improvement and security initiatives.

I'm Quinn Lyons, a dedicated IT professional with a strong background in IT support and administration. With a keen interest in security and process improvement, I've developed a unique blend of technical and interpersonal skills. Throughout my career, I've demonstrated my ability to streamline processes, increase efficiency, and uphold best practices.

In my current role as IT Support Technician II, I've taken on increased responsibilities, including hiring, training, and mentoring new technicians. I've also played a key role in various IT initiatives, such as transitioning to a hybrid AzureAD environment and evaluating UCaaS and CcaaS systems. My experience has taught me the importance of cross-departmental collaboration and effective communication.

With a strong educational foundation in Windows Server Administration and Introduction to Linux, I'm committed to continuous learning and professional growth. I'm excited to leverage my skills and experience to drive success in a dynamic and innovative environment.

Experience

Work history, roles, and key accomplishments

ES
Current

IT Support Technician II

evo Seattle

Jan 2019 - Present (6 years 4 months)

Provided day-to-day support for over 600 employees across 14 physical locations in the US and Canada, ensuring critical systems maintained 95%+ uptime. Participated in various IT projects, including transitioning to a hybrid AzureAD environment and implementing UCaaS and CcaaS systems.

ES

Will Call Associate

evo Seattle

Sep 2017 - Jan 2019 (1 year 4 months)

Managed Will Call operations, including receiving and pulling paid orders for customers, and created process documentation and training for onboarding new employees.

WM

Base Camp Supervisor

Whittaker Mountaineering

May 2017 - Sep 2017 (4 months)

Oversaw operations in Retail and Rental stores, including troubleshooting customer issues, upholding policies and procedures, and staff management.

Education

Degrees, certifications, and relevant coursework

Quinn hasn't added their education

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Tech stack

Software and tools used professionally

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Quinn Lyons - IT Support Technician II - evo Seattle | Himalayas