QQQuick Gourmet QG
@quickgourmetqg
Detail-oriented content reviewer with strong analytical skills.
PortugalWhat I'm looking for
I'm Eduarda Queirós Oliveira, a dedicated professional with extensive experience in content review and customer support. Currently, I work as a Content Reviewer at Concentrix, where I ensure the accuracy of digital content and uphold quality standards. Since October 2023, I have also taken on the role of Quality Analyst, further enhancing my analytical capabilities.
My career began in customer service, where I developed strong communication and interpersonal skills. I have worked in various roles, including as a Contact Center Operator and Virtual Assistant, which have honed my ability to manage customer inquiries effectively. My educational background in Biotechnology Engineering has equipped me with a methodical approach to problem-solving and a keen eye for detail.
Experience
Work history, roles, and key accomplishments
Content Reviewer
Concentrix
Sep 2020 - Present (4 years 9 months)
Responsible for reviewing digital content and making accurate decisions based on guidelines. Promoted to QA - Quality Analyst in October 2023.
Customer Support & Virtual Assistant
Nexxie Group
Nov 2018 - Oct 2020 (1 year 11 months)
Provided customer support, acted as a virtual assistant, and performed content review and chat moderation.
Contact Center Operator
Santa Casa da Misericórdia
Mar 2010 - Jan 2017 (6 years 10 months)
Operated a hotline for lonely elderly individuals and provided support to bettors and mediators.
Credit Recovery & Customer Support
3C - Customer Contact Centre
Jun 2009 - Mar 2010 (9 months)
Engaged in friendly negotiations to retrieve values in credit card debt while providing customer support.
Contact Centre Operator
3C - Customer Contact Centre
Apr 2009 - Jun 2009 (2 months)
Provided clarifications on new voter registration laws through a contact center.
Auditor
Dolce Vita Shopping Centre
May 2008 - May 2009 (1 year)
Verified operational standards of stores within the shopping center.
Administrative Support
Select – Human Resources
Aug 2005 - Aug 2007 (2 years)
Managed recording, cancellation, and correction of motor insurance policies and receipts.
Contact Centre Operator
Adecco – Human Resources
Oct 2004 - Jun 2005 (8 months)
Clarified doubts and handled commercial billing inquiries in a sales contact center.
Education
Degrees, certifications, and relevant coursework
UTUniversity Lusófona de Humanidades e Tecnologia
Bachelor of Science, Biotechnology Engineering
2001 - 2006
Studied chemical analysis of human health and the environment as part of the Biotechnology Engineering program.
Tech stack
Software and tools used professionally
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