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QM@quentinmathonet
Head of Professional Services | Strategic Leader in Digital Transformation & Customer Experience
United Arab EmiratesResults-driven Head of Professional Services with a proven track record of transforming teams and driving business growth. Skilled in strategic planning, team leadership and customer satisfaction enhancement. Adept at fostering innovation and improvement through effective communication and relationship-building. Proven ability to deliver high-impact results by embracing calculated risks and driving excellence in professional services delivery.
Key Achievements:
- Team Expansion Success: Expanded MENA subsidiary from 2 to 850+ employees with 90%+ avg YoY revenue growth, from <1% to 4% market share in 6 years.
- Service Delivery KPIs Improvement: Achieved 90%+ customer satisfaction & reduced service/implementation delivery times by 60% whilst maintaining billing rate despite headcount growth (from 0 to 200+).
- Client Implementations & Partner expansions: Executed/oversaw over 2,000+ client implementations successfully & onboarded 1,500+ new partners (including advisory, training & support for partners).
- Product & Processes Development: Improved Accounting & Payroll localizations for 10+ countries & impacted Odoo product features. Initiated Industry-specific team split in the PS teams to increase expertise and quality of implementations (replication in other branches).
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Work history, roles, and key accomplishments
Floooz
Jun 2023 - Present (2 years 5 months)
Launched a start-up from conception to product development, currently engaged in fundraising efforts. Focused on entrepreneurial ventures.
Odoo
Dec 2018 - Present (6 years 11 months)
Led the establishment of Odoo's UAE subsidiary, growing the team from 2 to over 800 employees. Focused on delivering high-quality professional services, achieving a client satisfaction rate of over 90% and reducing delivery times by 60%. Successfully managed over 1,500 client implementations.
Odoo
Oct 2017 - Nov 2018 (1 year 1 month)
Led a team of consultants in implementing solutions for larger accounts, improving service KPIs through enhanced processes and methodologies. Played a key role in the Presales initiative.
Odoo
Jan 2016 - Oct 2017 (1 year 9 months)
Implemented software solutions across various industries by gathering business needs and providing training and support. Focused on enhancing efficiency in areas such as CRM, MRP, and Accounting.
Gaming1
Sep 2014 - Jun 2015 (9 months)
Internship focused on BI implementation to aid decision-making processes and monitor anomalies within the organization.
Degrees, certifications, and relevant coursework
HLMaster's, Performance Management & Control
Completed a Master's degree focused on Performance Management and Control, gaining advanced knowledge in strategic management and operational efficiency.
HLBachelor's, Business Engineering
Earned a Bachelor's degree in Business Engineering, acquiring foundational skills in business analysis, finance, and management.
United Arab EmiratesYou can contact Quentin and 90k+ other talented remote workers on Himalayas.
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