Open to opportunities

Quentin Mathonet

@quentinmathonet

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Head of Professional Services | Strategic Leader in Digital Transformation & Customer Experience

United Arab Emirates

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What I'm looking for

I am looking for a role that fosters innovation and allows for strategic leadership, where I can continue to drive team success and enhance client experiences.

Results-driven Head of Professional Services with a proven track record of transforming teams and driving business growth. Skilled in strategic planning, team leadership and customer satisfaction enhancement. Adept at fostering innovation and improvement through effective communication and relationship-building. Proven ability to deliver high-impact results by embracing calculated risks and driving excellence in professional services delivery.

Key Achievements:
- Team Expansion Success: Expanded MENA subsidiary from 2 to 850+ employees with 90%+ avg YoY revenue growth, from <1% to 4% market share in 6 years.
- Service Delivery KPIs Improvement: Achieved 90%+ customer satisfaction & reduced service/implementation delivery times by 60% whilst maintaining billing rate despite headcount growth (from 0 to 200+).
- Client Implementations & Partner expansions: Executed/oversaw over 2,000+ client implementations successfully & onboarded 1,500+ new partners (including advisory, training & support for partners).
- Product & Processes Development: Improved Accounting & Payroll localizations for 10+ countries & impacted Odoo product features. Initiated Industry-specific team split in the PS teams to increase expertise and quality of implementations (replication in other branches).

Experience

Work history, roles, and key accomplishments

Current

Head of Professional Services

Current

Odoo

Dec 2018 - Present (6 years 5 months)

Led the establishment of Odoo's UAE subsidiary, growing the team from 2 to over 800 employees. Focused on delivering high-quality professional services, achieving a client satisfaction rate of over 90% and reducing delivery times by 60%. Successfully managed over 1,500 client implementations.

Team Management Strategic Planning

Current

Co-Founder & CEO

Current

Floooz

Jun 2023 - Present (1 year 11 months)

Launched a start-up from conception to product development, currently engaged in fundraising efforts. Focused on entrepreneurial ventures.

Product Development Fundraising Strategic Planning Business Development

Project Manager & Team Leader

Odoo

Oct 2017 - Nov 2018 (1 year 1 month)

Led a team of consultants in implementing solutions for larger accounts, improving service KPIs through enhanced processes and methodologies. Played a key role in the Presales initiative.

Problem Solving Talent Development Digital Transformation Project Management Team Leadership

Business Intelligence Consultant

Gaming1

Sep 2014 - Jun 2015 (9 months)

Internship focused on BI implementation to aid decision-making processes and monitor anomalies within the organization.

Business Intelligence Data Analysis Reporting Monitoring

Functional Consultant

Odoo

Jan 2016 - Oct 2017 (1 year 9 months)

Implemented software solutions across various industries by gathering business needs and providing training and support. Focused on enhancing efficiency in areas such as CRM, MRP, and Accounting.

Business Analysis Agile Methodology Finance Change Management Software Implementation

Education

Degrees, certifications, and relevant coursework

HEC Liège

Master's, Performance Management & Control

Completed a Master's degree focused on Performance Management and Control, gaining advanced knowledge in strategic management and operational efficiency.