At Everise, I processed patient insurance claims, prior authorizations, appeals, and coverage inquiries. I also coordinated with healthcare providers, insurers, pharmacies, and patients to support coverage resolutions and continuity of care.
I maintained HIPAA compliance and data integrity while handling protected health information, and met and exceeded service-level benchmarks for first-call resolution and record documentation.
At Apple (AppleCare), I deliver customer support for complex inquiries and coordinate across departments and CRM systems to resolve technical, account, and service challenges. I also lead team meetings and workflow briefings focused on consistent documentation and streamlined processes.
I'm pursuing an Associate in Applied Science in Medical Office Administration at Johnston Community College, with coursework in medical terminology, electronic health records, and medical insurance and billing.
