QueenPanda User
@queenpandauser
Customer-focused call center agent with service and supervisory experience.
United StatesWhat I'm looking for
I am a customer-focused call center professional with hands-on experience answering and resolving customer inquiries for organizations including Intuit and AARP.
My background includes multi-year retail supervisory experience as a Shift Manager at Arby's where I led shifts, managed inventory paperwork, and ensured operational consistency.
I bring practical skills in customer service platforms including Salesforce, strong phone etiquette, and solid computer literacy along with basic graphic design abilities using Adobe Photoshop, InDesign, and Illustrator.
I hold a high school diploma and a ServSafe certification, and I am seeking opportunities where I can apply my organizational, customer support, and communication strengths to improve customer satisfaction and operational efficiency.
Experience
Work history, roles, and key accomplishments
Call Center Agent
Intuit
Jan 2022 - Apr 2022 (3 months)
Answered customer calls and resolved online account issues to improve first-contact resolution and customer satisfaction during a four-month assignment.
Call Center Agent
AARP
Aug 2021 - Nov 2021 (3 months)
Handled inbound customer calls and managed customer accounts to maintain service quality and accurate account records over a four-month period.
Shift Manager
Arby's
Jul 2015 - Jul 2021 (6 years)
Managed shifts, supervised staff, and handled inventory paperwork to ensure smooth restaurant operations across a six-year tenure.
Education
Degrees, certifications, and relevant coursework
Jennings County High School
High School Diploma, General Education
2012 - 2016
High school diploma completed at Jennings County High School with coursework through standard secondary curriculum.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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