Open to opportunities

Queen Netshandama

@queennetshandama

Message

Customer-focused call centre and reception professional.

South Africa

Message

What I'm looking for

I seek a customer-facing role where I can apply my reception and call-centre skills, contribute to team goals, and continue learning in a supportive, growth-oriented environment.

I am a customer-focused call centre agent and receptionist with experience in market research, medical and corporate reception, and administrative support. I bring strong verbal and written communication, attention to detail, and a proactive approach to improving customer interactions and office operations.

I have worked across Ipsos, Scania, and medical practice reception roles, developing skills in switchboard operation, data capturing, and team collaboration. I am a confident learner who values continuous improvement and contributing to organizational success.

Experience

Work history, roles, and key accomplishments

Current

Medical Receptionist

Current

Dr Ivy Anafi Inc

Mar 2025 - Present (10 months)

Managed medical reception responsibilities including patient scheduling, records administration and front-desk coordination to support clinical operations.

Medical Reception Scheduling Communication Teamwork Attention To Detail

Current

Call Centre Agent

Current

Ipsos

Feb 2022 - Present (3 years 11 months)

Handled inbound/outbound calls and supported market research operations, maintaining high quality verbal and written communication and accurate data capture.

Market Research Verbal Communication Written Communication Attention To Detail Problem Solving Customer Service

Receptionist / Switchboard Operator

Scania

Aug 2023 - Jul 2024 (11 months)

Operated switchboard, managed reception duties and assisted with parts administration, ensuring professional front-office support and accurate record keeping.

Reception Admin support Attention To Detail Customer Service Collaboration