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Queeneth Effiong

@queenetheffiong

Customer support specialist across remote teams and client accounts, handling customer conversations and supporting sales.

Nigeria

Message

At BLU MOON AGENCY, I handled high-volume customer conversations, answered inquiries, resolved concerns, and recommended relevant products and offers. I also supported retention and sales through follow-up, upselling, and cross-selling.

At MOXY MANAGEMENT, I maintained client and account records, updated CRM information, and followed up on requests. Earlier, at SEDITECH SOLUTIONS LTD, I provided customer care and administrative support, including documentation and record keeping.

Experience

Work history, roles, and key accomplishments

Customer Support & Online Sales Specialist

Blu Moon Agency

May 2026 - Aug 2026 (3 months)

Managed high-volume customer conversations and provided fast, professional, personalized support. Identified customer needs, resolved concerns, and recommended relevant products and services.

Customer Service Sales Support Upselling Cross Selling CRM Communication Skills Follow up Management

Account Associate

Moxy Management

Sep 2025 - Apr 2026 (7 months)

Maintained accurate client and account information, updated CRM records, and handled account-related inquiries. Coordinated with internal teams and supported account managers with administrative duties.

Account Management CRM Data Entry Documentation Client Communication Follow up Management Administrative Support

Customer Support & Sales Specialist

Shex Management Agency

Nov 2024 - Sep 2025 (10 months)

Provided personalized customer support by understanding customer needs and recommending appropriate solutions. Managed customer questions, concerns, and follow-ups professionally.

Customer Service Sales Support Upselling Cross Selling Communication Skills Active Listening Follow up Management

Customer Care Consultant | Administrative Support

Seditech Solutions Ltd

Feb 2023 - Oct 2024 (1 year 8 months)

Provided professional customer support while maintaining accurate customer information and service records. Handled inquiries, requests, and customer concerns with timely follow-up.

Customer Service Administrative Support Documentation Record keeping Communication Skills Time Management