Queen Eseoghene

I’m a customer-focused, detail-oriented support professional with strong written and verbal communication skills. I’m a quick learner who enjoys resolving problems in fast-paced environments while keeping the customer experience at the center.

In my volunteer role as a Customer Support Assistant at Hellen Mini Mart, I responded to 20+ member inquiries weekly via WhatsApp and email. I resolved complaints, escalated complex issues to a coordinator, and maintained accurate records with consistent follow-up.

As a Sales/Customer Service Intern at Charming Treasures and Gift, I handled customer questions about products and pricing and processed orders with timely follow-up. I maintained 95% positive feedback from customers, bringing a professional, solution-first approach to every interaction.

I’m pursuing remote opportunities in administrative support and customer support, supported by training in Customer Service Fundamentals (Google Digital Skills) and Google Workspace Basics (Google). I’m comfortable using tools like Zendesk, Freshdesk, Google Sheets, and Microsoft Excel, and I bring disciplined remote work habits and strong English fluency.