Dolapo Ojewale

I am a dedicated and empathetic customer support agent with a proven record of delivering exceptional client support, enhancing service efficiency, and facilitating implementations. I excel at managing customer relationships, problem solving, and conflict resolution while creating positive interactions.

In my current role I respond to customer inquiries via chat and email, maintaining a 95% satisfaction rate by providing timely and accurate solutions and collaborating with operations to resolve complaints. I also manage audience engagement through live interactions to improve responsiveness and overall satisfaction.

I am experienced with digital communications, administrative support, CRM tools, and the Microsoft Office suite, and I hold certifications in Customer Support & Leadership and Effective Communication. I bring strong active listening, time management, and empathy to every customer interaction.