Queen Alla

QA

Looking for a job

Queen Alla

@queenalla

Healthcare administrative assistant at HEALTH IN MIND who managed patient intake and coordinated EHR scheduling.

At HEALTH IN MIND, I managed patient intake by setting up portals in TherapyNotes and maintaining accurate onboarding documentation. I coordinated scheduling through EHR systems and supported patients with calls about scheduling, insurance verification, and onboarding.

Earlier, at FOUNDEVER, I delivered training courses and assessed trainee readiness, while tracking performance metrics to improve first-call resolution. I also worked as a Technical Support Representative at FOUNDEVER and a Customer Support Representative at IBEX, handling technical and customer inquiries.

Experience

Work history, roles, and key accomplishments

HM

Administrative Assistant (Healthcare)

Health In Mind

Mar 2025 - Jul 2026 (1 year 4 months)

Managed patient intake, scheduling, and insurance verification using EHR systems. Handled over 1,500 calls and maintained accurate documentation.

TherapyNotes Electronic Health Records (EHR)Patient Intake Scheduling Insurance Verification Documentation Communication Skills

FO

Learning Specialist (Technology)

Foundever

Sep 2022 - Oct 2024 (2 years 1 month)

Delivered training to new hires, achieving a 90% endorsement rate and improving first-call resolution by 15%. Analyzed performance data to introduce upskilling initiatives.

Training Assessments Performance Metrics Data Analysis Upskilling Communication Skills

FO

Technical Support Representative

Foundever

Oct 2021 - Sep 2022 (11 months)

Resolved complex technical issues, logged interactions in CRM, and escalated critical cases, reducing resolution times by 25%.

Technical Support Troubleshooting CRM Customer Satisfaction Escalation Management

IB

Customer Support Representative

IBEX

Aug 2020 - Jan 2021 (5 months)

Handled high volumes of inquiries across channels, maintaining a 95% resolution rate and exceeding customer satisfaction targets.

Customer Service Communication Skills Multichannel Support Problem Solving CRM

Education

Degrees, certifications, and relevant coursework

SM

St. Scholastica's College, Manila

Bachelor of Science, Business Administration

Pursued a Bachelor of Science in Business Administration with a focus on Marketing Management.

Tech stack

Software and tools used professionally

Google Docs

Asana

Google Sheets

Microsoft Excel

Canva

Microsoft PowerPoint

Google Slides

Availability

Looking for a job

Location

Philippines

Authorized to work in

Salary expectations

80k+ PHP

Job categories

Administrative Assistant Learning Specialist Technical Support Representative Customer Support Representative

Skills

Healthcare Operations Patient Intake EHR Systems TherapyNotes Appointment Scheduling Insurance Verification Billing Support Patient Onboarding Administrative Documentation Training Delivery Training Assessment Performance Metrics Technical Troubleshooting Customer Support CRM

Interested in hiring Queen?

You can contact Queen and 90k+ other talented remote workers on Himalayas.

People also viewed

View all talent

Get matched with your dream remote job

Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!