Quadere Scott
@quaderescott
I'm transitioning telecom support experience into network and cybersecurity support.
United StatesWhat I'm looking for
I've supported customers across Xfinity and Verizon, troubleshooting mobile devices, connectivity issues, service configurations, accounts, and billing concerns in high-volume telecom environments.
I'm currently completing a Cybersecurity Fundamentals certification through Champlain University while building toward a Network Support Technician role. At the American Red Cross, I maintain accurate operational documentation, support inventory systems, and coordinate essential product delivery in a compliance-driven environment.
Experience
Work history, roles, and key accomplishments
Maintain accurate documentation and tracking of critical medical products in compliance-driven environments. Support inventory systems and coordinate timely delivery of essential products to healthcare partners.
Assisted customers with device setup, troubleshooting, and service-related issues. Diagnosed and resolved connectivity and service concerns in a high-volume environment.
Provided support for mobile device setup, upgrades, and basic troubleshooting. Assisted customers with service plans, billing issues, and account management.
Education
Degrees, certifications, and relevant coursework
Champlain University
Certification, Cybersecurity
Pursuing a Cybersecurity Fundamentals certification, expected to complete in April 2026.
Agora Cyber Charter School
High School Diploma, General Studies
Earned a High School Diploma.
Availability
Location
United StatesAuthorized to work in
Job categories
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