Open to opportunities

Pushpanjali Kumari

@pushpanjalikumari

Message

I’m an AI-native workflow-automation operator driving renewals, outbound, and cross-functional deal delivery.

India

Message

What I'm looking for

I’m looking for a client-facing role where I can run workflow-automation deals end-to-end, translate customer pain into ROI cases, and use AI tools to improve retention, throughput, and adoption—thriving in fast change and ambiguity.

I’m a client-facing Project Manager for a workflow-automation SaaS, running client portfolios and supporting outbound motion end-to-end. I thrive in ambiguity, framing customer pain into ROI-anchored business cases that anchor buying decisions.

In my current role, I own end-to-end account relationships across 15+ mid-market clients and drove a 55% lift in retention through consultative renewals and expansion conversations with multi-stakeholder buyers. I manage an ~225K account portfolio and contribute an estimated 20–25% of quarterly services revenue through renewals, expansions, and cross-sell.

I quarterback cross-functional deals across design, product, content, and CS teams by setting RACI, running cadences, writing SOPs, and translating shifting requirements into shipped outcomes. In high-ambiguity environments, I drove a 35% lift in throughput and built exec-ready dashboards to influence senior-stakeholder and C-suite decisions across time zones.

I also operate AI-natively—using LLM-based workflows for prospect research, outbound iteration, collateral generation, and dashboard synthesis with a high output bar. Previously, I was a Content Development Editor, where I reduced cycle time by 22% and improved on-time publication from 70% to 92% by building repeatable delivery processes and cross-functional escalation paths.

Experience

Work history, roles, and key accomplishments

Current

Project Manager - Workflow

Current

Insaito Inc.

Sep 2024 - Present (1 year 10 months)

Owned end-to-end account relationships for a workflow-automation SaaS, driving retention and expansion across multiple stakeholder buyers. Quarterbacked cross-functional deals and supported outbound motion using AI-native workflows.

Workflow Automation Account Management Renewals Deal Management RACI SOPs Cross functional Leadership Outbound Motion Pipeline Management Apollo mailgun Mailmeteor Streak CRM Prospect Research Outbound Copy Iteration Customer Retention Cross Selling Dashboard Synthesis User Journey Mapping

Content Development Editor

BPB Publications

May 2024 - Sep 2024 (4 months)

Owned end-to-end delivery across 6+ technical titles for globally distributed authors by managing scope, SLAs, and the publication cycle. Built an editorial Kanban and QA checklists to reduce rework and improved on-time publication through cross-functional coordination.

Content Development Technical Publishing Discovery Calls SLA Management Kanban Checklists Cross functional Coordination Metadata Management

Content Head

DuBuzz

Nov 2022 - Mar 2024 (1 year 4 months)

Owned end-to-end sponsorship and partnership motion for funding platform growth, from cold outreach and pitching through negotiation and close. Led writers and managed content strategy for partnership-related execution.

Sponsorship and Partnership Closing Cold Outreach Pitch Negotiation Stakeholder Management Content Strategy Writer Management

Editor-in-Chief, Lighthouse Magazine

Miranda House

Jan 2023 - Jan 2024 (1 year)

Owned end-to-end publication cycles and led cross-functional teams of writers, editors, and designers for Lighthouse Magazine. Coordinated publication execution across editorial and design functions.

Editorial Leadership Design Coordination Cross functional Leadership

President, Hindi Debating Society

Miranda House

Jan 2023 - Jan 2024 (1 year)

Closed sponsorship and institutional-partnership deals for flagship inter-college events and led a 20+ member team through national tournaments. Managed partnerships in Hindi and English contexts for event execution.

Team Leadership Stakeholder Engagement Event Execution

ChAMP Project Intern

BlueKraft Digital Foundation

Jan 2023 - Present (3 years 6 months)

Supported a policy-driven public-engagement initiative through research, social-media content, and event coordination. Contributed to project execution activities aligned to the ChAMP program.

Research Social Media Content Event Coordination Public Engagement

Anchor and Voice-over

NERCCC Radio

Served as an anchor and voice-over contributor at NERCCC Radio.

Student Volunteer

ICSSR

Worked as a student volunteer at ICSSR.

Education

Degrees, certifications, and relevant coursework

Miranda House, University of Delhi

B.A. (Hons.), Sociology

2021 - 2024

Grade: CGPA: 7.97

Completed a B.A. (Hons.) in Sociology at Miranda House, University of Delhi. Earned CGPA 7.97 and the University Ranker’s Award (North Campus) for top academic performance.