Purvi Sharma

At British Council, I investigate suspected IELTS malpractice cases, evaluate evidence and risk indicators, and produce actionable reports that support fair, confidential, risk-aware decisions.

I've managed high case volumes while meeting accuracy and turnaround standards, performed quality checks and audits, and improved investigation workflows. I also step in as SPOC during manager absences, support regional stakeholders, and train team members on compliance standards, quality benchmarks, and process accuracy.