Open to opportunities

Purnima Rani

@purnimarani

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Dynamic HR professional with experience in customer service and management.

United Kingdom

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What I'm looking for

I am looking for a role that values collaboration, offers growth opportunities, and allows me to utilize my HR and customer service skills.

I am a dynamic and forward-thinking HR professional with over 5 years of experience in India and approximately 3 years as a kitchen assistant in various UK organizations. My expertise lies in building strong relationships, efficiently managing projects, and driving continuous improvement. I have a proven track record in recruitment, having successfully recruited over 300 teaching staff while reducing turnover rates significantly.

In addition to my HR experience, I have honed my customer service skills as a deli assistant, ensuring a positive customer experience through knowledgeable recommendations and efficient service. My educational background includes an MBA focused on new venture creation, which complements my technical skills in areas such as cloud computing and programming. I am passionate about leveraging my diverse skill set to contribute effectively to any organization.

Experience

Work history, roles, and key accomplishments

Deli Assistant

SPAR Lancaster University

May 2025 - Jul 2025 (2 months)

Provided knowledgeable recommendations and advice on deli products, ensuring a positive customer experience by offering fast, friendly, and efficient service. Prepared and packaged deli meats, cheeses, and other products according to customer specifications, while maintaining a clean, organized, and fully stocked deli counter.

Customer Service Food Preparation Inventory Management Quality Control Food Safety

Domestic Assistant

Oakfield Nursing Home

Feb 2024 - Apr 2025 (1 year 2 months)

Performed cleaning tasks in resident rooms, including making beds, cleaning toilets, hovering, and mopping floors. Managed some managerial tasks such as setting cleaning rotas, reporting out-of-stock cleaning supplies, and printing timesheets for the cleaning team.

Housekeeping Team Coordination Waste Management Attention To Detail Time Management Communication

Kitchen Assistant

James Hall and Co. Ltd.

Feb 2024 - Apr 2025 (1 year 2 months)

Worked on the till, managed stock replenishment, and priced items. Assisted with food preparation and dishing, and maintained cleanliness in the kitchen area.

Till Operation stock replenishment Pricing Food Preparation Kitchen Cleaning Customer Service Inventory Management Teamwork

Housekeeper

James Hall and Co. Ltd.

Aug 2023 - Jan 2024 (5 months)

Cleaned offices, corridors, toilets, and stairs, ensuring a hygienic environment. Managed waste by changing bins and replenished hand wash, towels, and sanitizers.

Housekeeping Waste Management stock replenishment Attention To Detail Time Management Organizational Skills

Cleaner

New Look St. George Shopping Centre

Oct 2022 - Jul 2023 (9 months)

Performed cleaning duties including hovering, mopping showroom floors, cleaning mirrors, and changing bins. Maintained cleanliness in the kitchen and office areas, adhering to COSHH and PPE guidelines.

Housekeeping Health and Safety TCFM App Time Management Waste Management Showroom Maintenance

Office Admin Assistant

Recycling Lives FareShare Lancashire and Cumbria

Performed administrative tasks and general office work, including answering calls and managing email inquiries. Created written communications, processed and shared data, and managed office equipment and supplies.

Administrative Support Office Management Data Processing Communication File Organization Record keeping Customer Service

HR Assistant

Parisha Institute of Education and Technology

Jul 2016 - Jul 2021 (5 years)

Recruited over 300 teaching staff, achieving a 23% lower first-year turnover. Drafted three new onboarding programs, reducing the onboarding process from seven to five days, and managed the full recruitment process for various departments.

Recruitment Onboarding HR Management Talent Acquisition Candidate Sourcing Interviewing Employee Retention Program Development Process Improvement HR Policies

Education

Degrees, certifications, and relevant coursework

University of Central Lancashire

Master of Business Administration, Business Administration

Grade: 61.67% (Merit)

Completed a Master's in Business Administration with a focus on new venture creation, achieving a Merit with 61.67%. This program provided in-depth knowledge of business strategies and entrepreneurial skills.

Kurukshetra University

Bachelor of Technology, Electronic and Communication Engineering

Grade: 79%

Obtained a Bachelor of Technology in Electronic and Communication Engineering, achieving a grade of 79%. This program covered fundamental concepts and practical applications in electronics and communication.