Amrita Dutta
@amritadutta
Aspiring HR professional pursuing CIPD Level 3, with customer service experience at Amazon.
United KingdomWhat I'm looking for
At Amazon, I supported customers through calls, emails, and messaging, investigated issues, and maintained accurate records while following company procedures. I also escalated complex cases when required and worked toward daily productivity and quality targets.
I'm pursuing the CIPD Level 3 Foundation Certificate in People Practice and keen to build practical experience in HR administration, employee support, recruitment, and the wider employee lifecycle. My earlier hospitality experience at The Oberoi Grand Kolkata and Taj Bengal included customer service, hotel operations, and supporting front office and food and beverage teams.
Experience
Work history, roles, and key accomplishments
Provided professional customer support through calls, emails, and messaging channels. Investigated and resolved customer issues, maintained accurate records, and met productivity and quality targets.
Operational Trainee
The Oberoi Grand Kolkata
Jan 2014 - Jan 2015 (1 year)
Delivered professional customer service in a five-star hospitality environment. Supported cold kitchen and bulk kitchen operations while maintaining hygiene and food-safety standards.
Industrial Trainee
Taj Bengal
Gained practical exposure across hotel operations, guest services, and multiple departments. Worked with front office and food and beverage teams, developing strong communication and people skills.
Education
Degrees, certifications, and relevant coursework
CIPD
CIPD Level 3 Foundation Certificate in People Practice, Human Resources
Currently pursuing the CIPD Level 3 Foundation Certificate in People Practice, expected completion in 2026.
Orient Day School
Secondary (ICSE), General Studies
Secondary (ICSE) from Orient Day School.
IHM Kolkata
Bachelor of Science, Hotel Management and Catering Technology
Bachelor of Science in Hotel Management and Catering Technology from IHM Kolkata.
Orient Day School
Higher Secondary (ISC), General Studies
Higher Secondary (ISC) from Orient Day School.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Salary expectations
Job categories
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