Purity Nzila
@puritynzila
Administrative Virtual Assistant focused on efficient document preparation, email management, and customer support.
KenyaWhat I'm looking for
I’m an Administrative Virtual Assistant who enjoys turning messy workflows into organized, professional outcomes. I’m hands-on with administrative support, customer service, and digital office operations—especially where accuracy and speed matter.
In customer-focused simulations, I strengthened my ability to apply active listening and empathy to resolve issues. I also navigated internal knowledge bases to deliver timely, reliable responses in fast-paced environments.
I’ve also completed an IT support and incident management simulation applying ITIL principles. I prioritized and resolved critical incidents, diagnosed network outage issues, and drafted clear, empathetic follow-up communications to affected users.
Earlier, as a Cyber Café Attendant, I handled document typing, editing, formatting, and record keeping using Microsoft Word and Microsoft Excel. I supported clients with email setup, internet browsing, online applications, printing/scanning, and basic graphic work using Canva—while maintaining professionalism and high accuracy.
Experience
Work history, roles, and key accomplishments
Customer Service Virtual Sim
Forage Academy
May 2026 - May 2026 (0 months)
Participated in customer service scenarios at a simulated financial institution, using active listening and empathy to resolve account access issues. Navigated internal knowledge bases to provide timely, accurate responses.
IT Support & Incident Simulation
Forage Academy
May 2026 - May 2026 (0 months)
Completed an IT support and incident management simulation for Datacom’s managed services team. Applied ITIL principles to log, categorize, and escalate incidents, including diagnosing and drafting follow-up communications for simulated outages.
Cyber Café Attendant
Kreata Cyber Services
Jan 2025 - Jan 2026 (1 year)
Provided computer and internet-related assistance while managing document preparation services for customers, including typing, formatting, proofreading, and maintaining records in Microsoft Word and Excel. Supported printing, scanning, email setup, online applications, Canva-based basic graphic design, and basic payment processing.
Education
Degrees, certifications, and relevant coursework
KIPS College
Diploma, Information Communication Technology (ICT)
2025 -
Pursuing a Diploma in Information Communication Technology (ICT).
International Youth Fellowship (IYF) Academy
Certificate, Graphic Design
2025 - 2025
Completed a Certificate program in Graphic Design over the period from March 2025 to June 2025.
Starkid School and Rescue Centre
Kenya Certificate of Secondary Education (KCSE), Secondary Education
2020 - 2023
Studied toward the Kenya Certificate of Secondary Education (KCSE) at Starkid School and Rescue Centre.
Starkid School and Rescue Centre
Kenya Certificate of Primary Education (KCPE), Primary Education
2011 - 2019
Completed primary education and studied toward the Kenya Certificate of Primary Education (KCPE).
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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