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Psalms Adar

@psalmsadar

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Customer Success Manager focused on retention, renewals, and revenue growth for multi-site B2B accounts.

Tanzania

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What I'm looking for

I’m looking for a Customer Success Manager role where I can drive retention and renewals, monitor customer health, resolve escalations fast, and grow revenue through onboarding and cross-sell—working closely with Finance, Operations, and Sales.

I’m a customer-focused account management professional with 3+ years retaining and growing corporate client relationships across high-volume, multi-site B2B operations. In my recent role, I delivered 100% retention across a key corporate portfolio over 11+ months, grew new-customer revenue by TZS 23,000,000 within two months, and maintained response times of sub-5 hours by email and under 1 minute on live chat with 100% client satisfaction.

I specialize in onboarding, contract renewals, customer health monitoring, and escalation resolution, partnering across Finance, Operations, and Sales to protect recurring revenue. I bring strong financial accuracy through daily revenue reconciliations exceeding TZS 3,000,000+ with 100% precision, billing audits to eliminate revenue leakage, and compliance-ready reporting—along with hands-on leadership from recruiting and training a cross-functional team of 13+ staff.

Experience

Work history, roles, and key accomplishments

Current

Office Manager

Current

TotalEnergies Marketing Tanzania Limited

Aug 2025 - Present (1 year)

Serves as single point of contact for 14 corporate accounts, achieving 100% retention across 9 key accounts through proactive account-health monitoring and renewal management. Leads customer inquiries via email and live chat, supports onboarding/contracting, drives cross-sell revenue growth, and manages team enablement for service quality.

Account Retention Customer Health Monitoring Renewal Management Client Onboarding Live Chat Cross Selling Revenue Growth Cross Functional Collaboration SAP Quickbooks ERP CRM Systems Prepaid and Postpaid Service Agreement

Accountant

Quality Systems & Inspections Services Limited

Jan 2023 - Jul 2025 (2 years 6 months)

Managed end-to-end order-to-cash workflows and customer account balances for high-volume export clients using SAP and QuickBooks while maintaining zero-error billing schedules. Monitored aging receivables to flag renewal/payment risk, prepared monthly closing statements, and maintained audit-ready, compliant records.

Order To Cash Customer Account Management SAP Quickbooks Regulatory Compliance

Accounting Assistant

Quality Systems & Inspections Services Limited

Mar 2020 - Dec 2022 (2 years 9 months)

Supported vendor and supply relationships and produced financial reporting that connected operational data to longer-term account strategy. Contributed to cost-benefit analysis and reporting used for decision-making.

Cost Benefit Analysis Financial Reporting Operational Analysis

Education

Degrees, certifications, and relevant coursework

Shenyang University of Chemical Technology

Bachelor's Degree, International Economics & Trade

2018 - 2022

Grade: GPA 3.3/4.0

Activities and societies: Coursework included International Business Negotiation, Cross-Cultural Communication, and Strategic Management.

Earned a Bachelor's degree in International Economics & Trade at Shenyang University of Chemical Technology from 2018 to 2022, achieving a GPA of 3.3/4.0.