Open to opportunities

Promise Ohia

@promiseohia

Message

I improve retention and community engagement through responsive, data-informed customer support.

Nigeria

Message

What I'm looking for

I'm seeking a remote role in Customer Success, Customer Support, or Community Management where I can strengthen client relationships, improve retention, resolve issues quickly, and build engaged online communities across global time zones.

At Capro Divine Services, I managed 200+ B2B and B2C client accounts, improved retention by 30%, and resolved escalations within 24 hours. I also maintained a 95% customer satisfaction rate through reliable phone, email, and in-person support.

Through Lady Zee Beauty Therapy, I've grown a 5.8K+ Facebook community, increased engagement by 40%, and use Canva, ChatGPT, and Facebook Insights to create and optimize content. I respond to customer questions and community messages quickly while building trust around the brand.

Experience

Work history, roles, and key accomplishments

Current

Social Media Manager & Community Specialist

Current

Lady Zee Beauty Therapy

Jan 2023 - Present (3 years 8 months)

Built and scaled a Facebook Professional Profile and Business Page to 5.8K+ followers and increased engagement by 40%. Developed content calendars and provided tier-1 customer support.

Social Media Strategy Content Creation Copywriting Canva ChatGpt Meta Business Suite Community Management Customer Support Analytics

Customer Representative / Account Manager

Capro Divine Services

Jan 2018 - Dec 2024 (6 years 11 months)

Managed a portfolio of 200+ B2B and B2C clients, serving as the main point of contact for technical product inquiries. Drove customer retention by 30% and achieved a 95% customer satisfaction rate.

Customer Success Account Management Customer Support CRM Google Sheets Customer Retention Onboarding Training