Open to opportunities

Promise Anene

@promiseanene

Message

I resolve B2B customer issues across phone, email, and CRM platforms.

Nigeria

Message

What I'm looking for

I'm looking for a customer support role where I can resolve B2B customer issues across phone, email, and digital channels, maintain accurate CRM records, collaborate with internal teams, and deliver excellent customer experiences.

I've supported B2B customers at Alacrity Insurance, Soltec Energies, Millennium Plastic Company, and Fesco Transport Company, resolving inquiries and complaints through phone and email while maintaining accurate CRM records.

With over five years in customer support, I follow issues through to resolution, escalate complex cases appropriately, and collaborate with internal teams to improve customer satisfaction. I'm equipped for remote work with a dedicated workspace, reliable laptop, stable internet, headset, backup power, and strong remote communication.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Alacrity Insurance

Jan 2025 - Mar 2026 (1 year 2 months)

Provided prompt support via phone and email, resolved customer inquiries and complaints professionally, maintained accurate customer records in CRM systems, escalated complex issues, followed up to ensure complete resolution, and collaborated with internal departments to improve customer satisfaction.