Over 9 years of Subject Matter experience in Siebel CRM application and Salesforce, for analysis, design, development and implementation experience using Agile methodology and over 8 years of Customer support and Service Desk experience.
Successfully managed monthly Rep Reporting activities, generating and distributing pipeline reports for sales representatives, ensuring data accuracy and timely communication.
Expertly maintained OBIEE, creating custom adhoc reports to meet diverse organizational needs.
Proficient in project management, managing parallel releases, sprint planning, monitoring project standards for deliverables, Cost optimizing through quality improvement.
Automation and providing technical approaches and advice on technical designs, proposing and reviewing technical architectures and maintaining quality assurance of deliverables.
Served as a Subject Matter Expert (SME) for critical initiatives, including Mobile Pass, Global Active Directory ID creations .
Exceeded expectations in customer service roles, resolving issues efficiently and maintaining a high level of client satisfaction.
Excellent Communication, Analytical, Interpersonal and Presentation along with problem-solving skills.
