Anjana Arora

➢ Providing Salesforce support to end user (Interface monitoring, quality control, Set up changes, trainings) from different teams including, Sales, Finance, Project Management and Marketing teams.
➢ Campaign creation in Pardot for client outreach for a scale of 20k contacts with multiple combinations for A&B testing.
➢ Inserting/Updating/Deleting mass data from Data Loader for contact, leads an

➢ Manage user account, roles , permissions sets in Salesforce
➢ Manage Campaign
➢ Manage data in salesforce
➢ Work with users to develop requirements for various initiatives, document those requirements, and build an implementation plan
➢ Manage daily administration of user reported issues, new functionality, record types, page layouts, and other customizations as needed .
➢ Developed and initiate

➢ Provided salesforce support to end user (Interface monitoring, quality control, Set up changes, trainings)
➢ Done system set up - Mobile Configuration
➢ For loading tool used- Data loader, Demandtool (third party tool)
➢ Working on Duplicate contacts, leads and accounts
➢ Created scenario for Duplicate Merges
➢ Document system configuration and administrative processes.
➢ Salesforce License Req