Open to opportunities

Priyatarshini Saravanan

@priyatarshinisaravan

Message

I handle high-volume customer support, service desk tickets, logistics coordination, and administrative operations.

Malaysia

Message

What I'm looking for

I'm looking for a customer service, service desk, administration, or logistics role where I can manage enquiries, resolve issues within SLAs, maintain accurate records, and support smooth daily operations.

I'm currently handling inbound calls, Service.my enquiries, ServiceDesk Plus incidents, SFDC ticket routing, and SAP sales quotations at EXEO Malaysia. I focus on meeting SLAs and ensuring service requests are resolved or escalated on time.

I've supported customers and operations across Pride Logistic, Maxis, IBM US Support, and City-Link Express. Across customer service, backend support, logistics, and administration, I've managed high-volume enquiries, customer records, shipping documents, invoices, and issue resolution while consistently meeting KPI targets.

Experience

Work history, roles, and key accomplishments

Current

Call Centre Executive

Current

EXEO Malaysia Sdn Bhd

Apr 2026 - Present (5 months)

Handles inbound customer calls via Microsoft Teams Calling while meeting Service Level Agreements (SLAs). Manages and responds to customer enquiries through the Service.my email mailbox, logs incidents and service requests in ServiceDesk Plus (SDP), and assigns, routes, and escalates SFDC tickets to Field Engineers or dispatch teams as required.

Microsoft Teams SFDC SAP Customer Service SLA Management Incident Management Incident Escalation