Lee Shragu User
@leeshraguuser
Customer Service Executive improving customer satisfaction through technical support and contact center operations.
MalaysiaWhat I'm looking for
I’m a customer service executive with over 5 years’ experience in customer-facing environments, focused on exceeding customer expectations consistently. I build great outcomes through customer service, leadership, and communication, and I’m always improving—whether that’s learning a new customer service skill or studying communication psychology.
In my current role, I provide troubleshooting support for issues like login failures and game crashes, explain in-game events and features, guide users through game mechanics, and conduct live monitoring of game performance and player activity—escalating issues in real time. Previously, I supported customers via non-voice communication channels, ensured first contact resolution, handled account verification guidance and steps, and reviewed/verified client data for the KYC system.
Experience
Work history, roles, and key accomplishments
- Provided troubleshooting support for players, resolving issues such as login failures and game crashes to ensure a smooth user experience.
- Explained in-game events, features, and updates to players, improving engagement and understanding of gameplay.
- Guided users on game mechanics, including rules, systems, and progression, to enhance player satisfaction.
- Conducted live monitoring of
● Provide excellent support experience to customers via all relevant non-voice communication channels.
● Identify customers' needs, researching any existing issues to provide strategic solutions that will best address customers' needs while ensuring account verification guidance/steps.
● Ensure first contact resolution and effective follow-up with service partners and internal departments to ens
Worked as a Customer Service Representative at Scicom MSC Berhad, applying problem solving, investigation, and customer service practices to support customer needs.
Education
Degrees, certifications, and relevant coursework
SMK Seafield
Sijil Pelajaran Malaysia (SPM)
Sekolah Menengah Kebangsaan Usj 2
SPM, Arts
2008 - 2012
Sekolah Menengah Kebangsaan USJ
Sijil Pelajaran Malaysia (SPM), Arts
2008 - 2012
Completed Sijil Pelajaran Malaysia (SPM) coursework in the Arts stream from 2008 to 2012.
Availability
Location
MalaysiaAuthorized to work in
Job categories
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