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@yueenlim
I am a Senior Operations Executive driving efficient sales operations and exceptional customer support.
I am a Senior Operations Executive with over seven years’ experience in sales operations and customer support, focused on improving processes and driving efficiency. I have led and supported customer support teams, handled high-volume client inquiries with excellent satisfaction rates, and managed escalations to deliver actionable outcomes.
I have ensured on-time order processing, aligned sales and logistics to reduce delays, and produced sales reports that improved forecasting accuracy and forecasting. I apply data-driven reporting and knowledge-base improvements to boost team productivity and customer satisfaction, and I seek opportunities to lead process improvements in a collaborative environment.
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Work history, roles, and key accomplishments
Melilea (M) Sdn. Bhd.
Led and supported the customer support team, streamlined sales operations processes, and managed customer escalations while providing actionable feedback to internal teams.
Deriv Services Sdn. Bhd.
Jan 2024 - Present (1 year 10 months)
Handled 60+ daily client queries with 98% satisfaction and supported global fintech clients via live chat and email, while contributing key input to boost knowledge base efficiency.
Julie's Manufacturing Sdn. Bhd.
Jan 2017 - Present (8 years 10 months)
Ensured 100% on-time order processing and delivery, aligned sales and logistics teams to reduce delays, and produced sales reports that improved forecasting accuracy.
Degrees, certifications, and relevant coursework
Bachelor of Business Administration, Business Administration
2013 - 2017
Grade: 3.75
Activities and societies: Dean's List Award
Completed a Bachelor of Business Administration with a CGPA of 3.75 and received Dean's List recognition.
Software and tools used professionally
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