Yueen Lim

I am a Senior Operations Executive with over seven years’ experience in sales operations and customer support, focused on improving processes and driving efficiency. I have led and supported customer support teams, handled high-volume client inquiries with excellent satisfaction rates, and managed escalations to deliver actionable outcomes.

I have ensured on-time order processing, aligned sales and logistics to reduce delays, and produced sales reports that improved forecasting accuracy and forecasting. I apply data-driven reporting and knowledge-base improvements to boost team productivity and customer satisfaction, and I seek opportunities to lead process improvements in a collaborative environment.