Priya Singh

Partnered with management to establish 150 Knowledge Management objectives and 100 strategic goals, driving a 20% improvement in organizational efficiency. Leveraged Microsoft Copilot to streamline knowledge management processes, improving content creation, data analysis, and increasing workflow productivity.

Developed 10 key guidelines for brand tone, voice, and style, strengthening brand consistency by 25% and maintaining cohesive messaging across channels. Implemented AI-powered search and content tagging features, optimizing the accuracy and relevance of search results within the knowledge management system.

Delivered software support and troubleshooting solutions, elevating the user experience and reducing support tickets by 15%, increasing customer satisfaction. Orchestrated experiments using statistical analysis software such as Minitab and JMP, increasing experiment reliability and reducing variability in results.

Collaborated with teams to gather documentation requirements and generated content, including newsletters, release notes, and event materials, upholding regulatory compliance. Eliminated 100% of grammatical errors in UI text strings, achieving a 99.8% accuracy rate in localization and adherence to predefined terminology.

Defined the design strategy for the training curriculum, integrating functional design with user requirements, optimizing project phases, and achieving 90% of business goals, leading to a 30% engagement increase. Sourced media and created e-curriculum activities, creating clear and concise content that enhanced learner comprehension by 40% and boosted the learning experience.

Evaluated content for premium users on e-commerce websites and mobile apps, maintaining 99% accuracy, increasing customer satisfaction by 30%. Coordinated with technical leads, relaying customer demands and setting priorities, overseeing delivery performance across internal databases, and increasing resource efficiency.

Completed a Master of Technology degree with a specialization in Computer Science Engineering. Focused on advanced topics within the field, enhancing technical expertise and problem-solving skills.

Pursued a Master of Business Administration with a focus on Information Technology. Gained knowledge in both business management and IT systems, preparing for leadership roles in tech-driven environments.

Obtained a Bachelor of Technology degree in Computer Science Engineering. Developed foundational knowledge in computer science principles and engineering practices, preparing for a career in technology.