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Sahana Mathias

@sahanamathias

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Results-driven Technical Writing Manager with 20+ years of experience.

India

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What I'm looking for

I am looking for a role that values collaboration and innovation, where I can leverage my expertise in technical writing and content strategy to drive impactful documentation solutions.

I am a results-driven Technical Writing Manager with over 20 years of experience in technical communication, content strategy, and documentation leadership. My career has been dedicated to managing teams and optimizing documentation workflows, particularly in the fields of cybersecurity and enterprise software. In my current role at OpenText, I lead a team of 19 writers across 8 projects, focusing on delivering high-impact user documentation that enhances product adoption and customer satisfaction.

Throughout my career, I have transformed documentation processes by implementing structured authoring methodologies and Agile documentation practices. My expertise in DITA-based content development has allowed me to create user-centric documentation that not only meets quality standards but also improves usability. I am passionate about mentoring writers and fostering a collaborative environment that encourages professional growth and innovation.

Experience

Work history, roles, and key accomplishments

Current

Manager - Technical Writing

Current

OpenText

Oct 2022 - Present (2 years 9 months)

Managed and mentored a team of 19 writers across 8 projects in cybersecurity and information governance, overseeing career development and performance reviews. Drove content strategy, documentation planning, and workflow optimization for enterprise software documentation, ensuring timely and high-quality delivery in an Agile environment.

Content Strategy Agile Methodologies DITA XML Cybersecurity Documentation Information Governance Team Leadership Performance Management Workflow Optimization

Lead Information Developer

OpenText

Jun 2020 - Present (5 years 1 month)

Led a team of 10 writers focusing on the ArcSight suite of cybersecurity products, transforming documentation by restructuring content and enhancing usability. Developed and implemented topic-based, structured authoring methodologies using DITA and XML for consistency and reusability.

Structured Authoring DITA XML Content Restructuring Cybersecurity Documentation Agile Documentation Content Strategy Team Leadership Technical Writing

Lead Information Developer

IBM

Oct 2010 - Present (14 years 9 months)

Managed documentation for four enterprise software projects, ensuring content quality, consistency, and accessibility, and developed diverse deliverables including user manuals and API guides. Led DITA-based structured authoring to enable content reuse and single-sourcing across multiple products, and conducted UI/UX reviews to optimize user experience.

DITA Structured Authoring UI UX API Documentation User Guides Agile Development Information Architecture

Senior Technical Writer

Novell

Sep 2005 - Present (19 years 10 months)

Created and maintained documentation for identity management and security products, including installation guides and administration manuals. Enhanced documentation quality by structuring content around user-centric goals and tasks, and worked in Agile teams handling multiple release cycles.

Technical Writing Identity Management User Centric Documentation Agile Methodologies

Senior Quality Co-ordinator – Content Writing

IBM

Jul 2002 - Present (23 years)

Developed computer-based training (CBT) and web-based training (WBT) modules for corporate training programs. Planned and wrote interactive learning content to support various corporate initiatives.